Public Safety Communications Shift Supervisor

City of Mesa (AZ)•Mesa, AZ

37d

About The Position

A Public Safety Communications Shift Supervisor is responsible for supervising an assigned shift of Telecommunicators that receive and process calls for police and/or fire services. A Public Safety Communications Shift Supervisor works in the Police Communications or Mesa Regional Dispatch Center, which are twenty-four hours, seven days per week operations. An incumbent is responsible for the supervision of a sophisticated communications dispatch operation including data entry and retrieval systems. In addition to supervisory responsibilities, additional duties include: answering operations and procedural questions; logging equipment, Computer-Aided Dispatch (CAD), radio and phone system malfunctions, radio encryption management, regional event coordination of radio communications, and deployment on the Dispatch Incident response Team with Communications assets statewide; handling complaints from citizens; advising the media of incidents being worked; compiling statistics; staffing shifts; working dispatch channels and answering overflow phone calls; and conducting research on various issues/items. A Public Safety Communications Shift Supervisor may serve as a liaison with specialty units, partner agency Chiefs or Emergency Management, and other duties as assigned. This class performs related duties as required. A Public Safety Communications Shift Supervisor may assist with testing processes, as well as assessing employees' compliance with procedures. The supervisor will assist employees with development of skills and abilities, providing constructive criticism, recognition for positive work, and corrective action, when necessary. The supervisor may be assigned additional projects/duties in support of the work completed in the Regional Dispatch Center. Incumbents must be knowledgeable of police, fire, and emergency medical services for other agencies, as well as the City of Mesa. Supervision is received from a Public Safety Communications Administrator who evaluates work through observation, reports, meetings, and results achieved. Employees in this class will be required to work weekends and holidays and may be required to work rotating shifts. This class is FLSA nonexempt.

Requirements

Graduation from high school or GED
A minimum of four years' experience in public safety communications as a dispatcher or call taker including one year of lead or supervisory experience
Successful completion of a background investigation is required
Candidates given a conditional job offer will be required to pass a psychological evaluation and hearing test
Must obtain Cardiopulmonary Resuscitation (CPR) certification within 60 days of hire/promotion date
All required certifications must be maintained throughout employment
Must not be on the Office of Inspector General (OIG) list of Excluded Individuals/Entities (LEIE)

Nice To Haves

Graduation from an accredited college or university with an Associate's Degree or at least 65 credit hours towards a Bachelor's Degree in Business Administration, Criminal Justice, Fire Science, Emergency Management, or related field is preferred
Bilingual speaking skills (English/ Spanish) are desirable

Responsibilities

Supervising an assigned shift of Telecommunicators that receive and process calls for police and/or fire services
Answering operations and procedural questions
Logging equipment, Computer-Aided Dispatch (CAD), radio and phone system malfunctions, radio encryption management, regional event coordination of radio communications, and deployment on the Dispatch Incident response Team with Communications assets statewide
Handling complaints from citizens
Advising the media of incidents being worked
Compiling statistics
Staffing shifts
Working dispatch channels and answering overflow phone calls
Conducting research on various issues/items
Assist with testing processes, as well as assessing employees' compliance with procedures
Assist employees with development of skills and abilities, providing constructive criticism, recognition for positive work, and corrective action, when necessary
Assigned additional projects/duties in support of the work completed in the Regional Dispatch Center