Public Safety (911) Dispatcher

Northwest CT Public Safety Communication Center • Waterbury, CT

27d

About The Position

Northwest Public Safety is a dynamic and cutting-edge 9-1-1 emergency response center committed to providing immediate assistance to those in need. Our team of dedicated professionals works tirelessly around the clock, ensuring the safety and well-being of our community. As a 911 Dispatcher, you will be at the forefront of emergency response, coordinating vital information and dispatching the appropriate resources to those in need. About what we do: Since 1975, Northwest has built upon our core values of professionalism, teamwork, integrity, reliability, respect, and accountability to provide 9-1-1 communications and Dispatch services to multiple municipalities throughout CT. We are the Primary 9-1-1 answering point for nine (9) cities/towns, and we currently provide Public Safety Dispatch services to thirteen (13) EMS Agencies, eleven (11) Fire Departments, one (1) Regional ALS Fly Car System, and two (2) Law Enforcement Agencies. We also coordinate Ambulance-to-Hospital communications (CMED) to twenty-eight (28) cities and towns and six (6) area Hospitals. About the position of Public Safety Dispatcher: As a member of our team, you will be tasked to: Assess and prioritize calls based on the level of urgency and dispatch appropriate emergency personnel Utilize advanced technology and computer systems to track resources, monitor situations, and relay information to emergency responders Collaborate closely with police, fire, and medical personnel to coordinate swift and effective responses Document and maintain detailed and accurate records of all calls, ensuring essential information is properly recorded Maintain and project a professional attitude by remaining calm, courteous, and respectful with members of the public and partner agencies

Requirements

• Prior or current Public Safety experience (defined here as paid or volunteer service with a Fire Department, EMS, or Law Enforcement agency) OR previous Public Safety Dispatch/Call Taking experience. Applicants without this experience will not be considered.
• Proficient computer skills with the ability to quickly learn and navigate dispatching software, including typing at a minimum net speed of 35 words per minute
• Exceptional communication skills, both verbal and written, with the ability to convey information clearly and effectively
• Strong decision-making and problem-solving skills, with the ability to think and react to dynamic situations
• Availability to work in varying shifts, including nights, weekends, and holidays
• Highly dependable in consistently reporting for work on time and as scheduled; available for mandatory overtime when
• High School Diploma or equivalent
• Eligibility to work in the United States

Responsibilities

• Assess and prioritize calls based on the level of urgency and dispatch appropriate emergency personnel
• Utilize advanced technology and computer systems to track resources, monitor situations, and relay information to emergency responders
• Collaborate closely with police, fire, and medical personnel to coordinate swift and effective responses
• Document and maintain detailed and accurate records of all calls, ensuring essential information is properly recorded
• Maintain and project a professional attitude by remaining calm, courteous, and respectful with members of the public and partner agencies

Benefits

• Competitive salary package with opportunities for growth and advancement
• Comprehensive training program to equip you with the skills and knowledge necessary to excel in your role
• Rewarding work environment where you can truly make a difference and help those in need
• State-of-the-art facilities and technology to support your success
• Health, dental, and vision
• Long-term and short-term disability
• 401 (k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED