Public Records Specialist I

AppFolio•Santa Barbara, CA

2d•$24 - $29

About The Position

AppFolio is more than a company. We're a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves. The Public Records Specialist I takes a lead role in reviewing data accuracy for criminal and civil court data displayed on AppFolio screening reports. Ideal candidates have a passion for data quality, an affinity for detail, possess a record of independent action and excellent judgment, and understands the importance and impact of working in a highly regulated environment.

Requirements

2+ years of related experience including research and data integrity
Criminal court, police department or probation department experience highly desired
Excellent written and verbal communication skills; a meticulous eye for detail; strong proofreading skills
Ability to work with flexibility and agility in a fast-paced environment while keeping a positive and curious attitude
Ability to work in a highly regulated environment and to maintain compliance
Proven ability to handle multiple concurrent projects and complete tasks in a timely manner with precision, using independent judgment to accomplish goals
Ability to follow through on tasks until completed
Must Have Proficiency in Word, Excel, Adobe, cloud-based tools required; experience with Salesforce a plus
BA/BS degree or relevant equivalent work experience required

Nice To Haves

Education in Criminal Justice preferred

Responsibilities

Review, analyze and filter public records with accuracy and efficiency.
Maintain a criminal offense database and classify records.
Verify public records through various channels (eg. web and direct calls to courthouses).
Identify trends in the data and find solutions to improve procedures.
Understand and comply with all relevant laws and regulations related to the background screening industry and AppFolio's screening business.
Prioritize cases as necessary; effectively manage a full caseload and queue.
Ensure all timelines and compliance requirements are met for every case.
Develop and build relationships with partners and vendors.
Liaise closely with team members (both direct and wider) to build strong internal relationships and broaden the knowledge base.
Additional public record projects and tasks as required.