Public Outreach Specialist II

KKCS • Florence-Graham, CA

1d • Onsite

About The Position

Consertus has an exciting opportunity in Los Angeles, CA for a detail-oriented Public Outreach Specialist II supporting Los Angeles World Airports (LAWA) and the Terminal Development Improvement Program (TDIP).

This role supports communication, outreach, and engagement activities for complex airport infrastructure projects. The Public Outreach Specialist II works closely with multiple project teams to assist with public-facing communications, stakeholder coordination, and outreach efforts across key phases of project delivery, including
planning, design, preconstruction, and construction. This is a hands-on, collaborative role providing day-to-day communications support to maintain consistent messaging, facilitate stakeholder engagement, and ensure public transparency throughout the program lifecycle.

Requirements

• Minimum 10 years of experience in public or stakeholder communications, ideally supporting large-scale infrastructure, transportation, or civic projects.
• Excellent written, visual, and verbal communication skills.
• Proficiency with digital platforms and tools including website CMS, email marketing, social media management, Microsoft Office, and Adobe Creative Suite.
• Proven ability to manage competing priorities in a fast-paced environment.
• Experience engaging with diverse communities, government agencies, and the media.
• Familiarity with public project lifecycles, phasing, and communication requirements.
• Strong organizational skills and attention to detail.
• Must pass a federal background check.
• Bachelor’s or master’s degree in Communications, Public Relations, Planning, Journalism, Marketing, or a related field.

Nice To Haves

• Relevant professional licensure or certifications in public relations or related fields.
• Superior working knowledge of Canva, Adobe Illustrator, and Adobe InDesign.
• Experience using email marketing platforms (e.g., Benchmark) to distribute public advisories and notifications.

Responsibilities

• Develop, coordinate, and disseminate project-related communication materials including FAQs, fact sheets, presentations, advisories, and press releases, ensuring consistency with approved messaging and branding standards.
• Support internal and external communications by coordinating dissemination through approved channels and ensuring accurate, timely information sharing among LAWA Public Relations, Community Relations, Government Affairs, Guest Experience, Airport Operations, external partners, and community stakeholders.
• Attend project meetings as needed to gather activity updates and translate complex technical or construction-related information into clear, accessible messaging for general audiences.
• Coordinate logistics for media events, press tours, milestone activities, and other public-facing project communications.
• Provide strategic communication support and help maintain consistent program messaging across project phases.
• Support issue and inquiry management by tracking, monitoring, and reporting on public questions, complaints, and project-related concerns, escalating sensitive matters as appropriate.
• Maintain and update project web content, including advisories, announcements, meeting information, schedules, and related materials, and verify content accuracy.
• Support visual and digital communications by coordinating filming and photography, maintaining a project photo library, and assisting with social media content development (messaging and graphics).
• Draft PowerPoint presentations and briefing materials for internal and external audiences.
• Assist with stakeholder engagement initiatives and maintain organized records coordinating internal and external outreach communications activities.
• Collaborate with contractors to implement and follow established communication protocols.
• Support occasional site visits and attendance at public events to support outreach activities or time-sensitive communications.

Benefits

• Comprehensive health coverage (medical, dental, and vision)
• Company-paid life and disability insurance
• Optional benefits like pet insurance, legal, and supplemental health plans
• 401(k) with day-one eligibility, 3% safe harbor, plus up to 2.5% company match
• Generous time off: 10 paid holidays and PTO starting at 15 days, growing up to 25
• Access to Consertus Academy for continuous learning and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level