Public & Labor Senior Account Manager - Florida

CVS Health • Tampa, FL

11d

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Qualified candidates for this role will reside in Florida for book of business The Senior Account Manager will service strategy to ensure renewal and growth of business and retention of members for assigned accounts on Aetna's Southeast Public Sector & Labor Team. Fundamental Components: - Achieves individual growth/retention targets and customer satisfaction levels. - Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customers objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna. - Executes tactical components of the account teams business plan for each customer. Demonstrates proactive ability to diagnose and fix root cause drivers of service problems. - Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovate ways to show customers the value of the products and services they have purchased. - Proactively identifies potential service issues and takes steps to resolve those service issues that arise. - Takes the lead on management of the integration of clients and Aetna's internal organizations, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel. - Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics (e.g., HIPAA, health disparities).

Requirements

• Must be willing to travel for clients within Florida, as well as reside in Florida.
• Must be licensed to sell Life, Health products in Florida. If not currently licensed, this will be required within 60 days of employment effective date and prior to compensation eligibility.
• 5-10+ years sales and/or account management experience. Proven track record of maintaining customer accounts through exceptional service.
• Experience managing large and complex National Accounts.
• Strong relationship building skills in the health care industry.
• Excellent communication skills, as well as the ability to work with demanding clients. High level of organization and detail.
• Demonstrated experience leading client meetings.

Nice To Haves

• Experience working within the Public & Labor sector.

Responsibilities

• Achieves individual growth/retention targets and customer satisfaction levels.
• Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customers objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna.
• Executes tactical components of the account teams business plan for each customer.
• Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.
• Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovate ways to show customers the value of the products and services they have purchased.
• Proactively identifies potential service issues and takes steps to resolve those service issues that arise.
• Takes the lead on management of the integration of clients and Aetna's internal organizations, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel.
• Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics (e.g., HIPAA, health disparities).

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees