PR & INFORMATION CLERK

City of Ocean City•Ocean City, NJ

2d•Onsite

About The Position

Under supervision, performs routine, repetitive, clerical work of a varied nature; interacts with the public; does other related duties as required. Provides information, resolves issues and provides assistance to customers by answering incoming City phone calls, provides online program and event information to walk in customers, provides information to internet customers via online chat through the City’s website, and through phone, electronic and in-person communications distributes bulletins, pamphlets, and other informational materials designed to acquaint the general public with City events, functions, programs, policies, and procedures.

Requirements

Knowledge of: Office methods, practices, routines, and equipment.
Ability to: Understand, remember, and carry out oral and written directions to learn quickly from oral and written explanations and from demonstrations; use and care for office machines and equipment; maintain records and files; learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units; read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.
Knowledge of: customer service and customer needs; empathy for customers; rules, regulations, policies, procedures, programs, and methods of the City and their application to specific cases after a period of training; modern public information and advertising techniques and devices; the internal and external sources from which significant information may be obtained
Ability to: Positively resolve customer issues; utilize automated information systems to analyze situation and provide outcome in the best interest of the City and Customer; promote cooperation the aims of the department; suggest improvements to City communications tools; utilize available media for the dissemination of news and information.

Responsibilities

Greets visitors to public buildings; shares information and resources with the public; gives basic information according to department regulations in person and by telephone.
Receives application fees or escrow payments; takes recreation program registrations and sells event tickets.
Answers the telephone and takes messages accurately.
Prepares and keeps records.
Addresses, stamps, and mails department correspondence.
Operates numbering, time, stamping, and dating machines.
Hand stamps letters, papers, and other documents, and sorts and files, cards, letters, forms, and other documents.
Fills in and checks form letters, circular letters, and forms.
Maintains mailing lists.
Compiles and tabulates simple numerical data.
Operates office machines and equipment.
Maintains essential records and files.
Learns and utilizes various types of electronic and/or manual recording and information systems used by the Department.