Public Health Program Asst I

County of Thurston•Olympia, WA

1d•Onsite

About The Position

Thurston County Public Health and Social Services (PHSS) is recruiting for one (1) regular full-time Public Health Program Assistant I for our Environmental Health Division. As a Public Health Program Assistant I, you will play a vital role in providing information to the public by phone, letter, or in-person related to program requirements. This may include regulations, codes, fees and permit procedures related to building sites, construction, on-site sewage systems, land use, and water systems. If you are a detail-oriented professional with a passion for public health, the environment, and providing excellent customer service, we would love to hear from you!

Requirements

High school diploma or GED.
Two years of related office experience, which included general office practices and arithmetic, basic bookkeeping, customer service, filing, etc.
Must have the ability to operate a personal computer and applicable software to perform the essential job functions of the position.

Nice To Haves

Ability to communicate effectively (verbal, written and in-person)
Customer service experience
Knowledge of sanitary codes and related procedures
Experience using Microsoft Office Suite
Ability to work in a fast-paced environment
Respect and Organizational Culture Create an environment where employees and partners can safely express needs or concerns and where employees can make and correct mistakes
Effectively interact with sensitivity while working with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages, gender identities, sexual orientations, and lifestyles
Thrive in a fast-paced, robust organization maintaining a positive work environment
Communication Serve the public in a timely, complete, accurate, and professional manner while ensuring that written and verbal communication is clearly understood by others
Maintain cultural competency to support diverse perspectives in developing, implementing, and evaluating policies, programs, and services that affect the health of the community
Strong oral communication for networking and interpersonal relationships
Excellent written communication including the ability to craft correspondence, reports, and articles or web postings with minimal grammatical and syntax errors
Goal Setting and Accomplishment Use strategic thinking and planning for goal setting and evaluation
Effectively plan, organize, and manage competing priorities and challenges under pressure
Create a sense of mission by articulating and modeling confidentiality, professional values, and ethics with honesty and integrity
Operate with a high degree of flexibility, initiative, attention to detail, and commitment
Delegate and use persuasion and negotiating skills for shared responsibility and acceptance of change

Responsibilities

Provide program-specific information to the public via phone, mail, e-mail, and in-person
Review fees, prepare billings and maintain cash receipt records, and balance daily cash and deposits to the County Treasurer
Devise and evaluate office procedures and filing systems; maintain archiving of program records and files
Investigate, review, and resolve problems, with routing to appropriate staff for follow-up, in addition to contacting customers for follow-up or to gather additional information
Assist staff in the creation of educational materials
Create and send out renewal notices, as well as assist with large mailing for all programs within the Environmental Health division
Perform daily tasks in permitting database; includes but not limited to, routing and pulling files
Assist with covering the office front desk; greet customers, answer phone calls, and notify technical staff of walk-in customers
Assist with scanning and archiving for historical records along with records that have met retention
Process mail for the division and distribute to appropriate parties
Provide administrative and technical support to division staff
Create, maintain, and update information in program specific databases, programs, and spreadsheets
Create notices and bills, and track/process payments in Permit Tracking Database, Microsoft Access, and Point and Pay payment system
Process and distribute incoming mail, and scan/route incoming applications and historic program records
Assist with coordinating workshops, including notification, enrollment, resource materials, and certificates
Contact customers to obtain additional information for the program if needed
Perform other work as required or assigned, including, but not limited to, a 24/7 response during public health emergency situations and disease outbreak investigations