Public Awareness Program Manager - Ohio

NiSource•Columbus, OH

1d•Hybrid

About The Position

Manage the strategic development and implementation of programs and events designed to improve public safety and highlight corporate compliance and citizenship within the Columbia Gas service territory. The manager will work collaboratively with company Operations, Communications, Public Affairs and Compliance personnel to effectively document all efforts to assure compliance. In addition, the manager is responsible for gathering and preparing the necessary documents and materials for, as well as participate in, any internal or external audits of the company's Public Awareness Plan. The individual will leverage strong communications, training, leadership and technical skills to strategically manage effective plans and tactics as it pertains to public awareness of key safety messages.

Requirements

Bachelor's Degree communications, management, business administration, emergency management/response or similarly applicable discipline or equivalent work experience
4-6 years communication, compliance, operations or emergency management experience with emphasis on presentation and technical training skills
Demonstrated skills that result in clear, concise and effective safety messaging
Ability to demonstrate leadership and project management in a team environment
Strong knowledge of on-site or site specific emergency operations, with proven experience working with the Incident Command System
Trained to National Incident Management Level (NIMS) IS-700 or above
Certified by a public safety agency to conduct training, such as a Fire Instructor I, or equivalent certification, training and education
Demonstrated experience in training public safety agencies, conducting public education outreach, and course development
Superior communication, presentation and training skills
Demonstrated ability to perform in a corporate environment
Ability to identify and segment audiences and monitor emerging gas safety issues
Proven PC skills and experience with Microsoft Office suite of tools
Ability to prioritize, deal with ambiguity and effectively manage multiple tasks
Authorized to work in the United States without requiring sponsorship

Nice To Haves

Five years of experience in a leadership position in the fire service or natural gas industry
Experience working closely and collaboratively with business partners, external stakeholders and executive leadership
Intimate knowledge of the company’s gas system, risks and opportunities to increase safety
Continuous Improvement experience
Understanding of PHMSA Compliance requirements, including but not limited to those associated with 49 CFR 192.616 and API RP-1162
Event planning
External communications experience
Internal communications experience
Utility or other regulated industry experience
Media relations
Government relations

Responsibilities

Drive the improvement & continued implementation of a comprehensive public awareness program consistent with 49 CFR 192.616 and API RP-1162
Schedule and deliver natural gas training programs, integrating classroom training, hands-on practice and simulation to maximize learning
Document natural gas training programs to meet or exceed 49 CFR 192.616 and API RP-1162 compliance requirements
Develop a collaborative working relationship with Field Operations, Construction, Communications, Public Affairs and Compliance to further safety messaging across the company’s footprint
Manage and execute all external safety messaging including any communications developed for the known excavator community and emergency responders.
Assure execution of outreach in collaboration with Communications and Public Affairs to the Public Officials and Affected Public audiences
Provide strategy to drive and enhance delivery of safety messages by various channels to external stakeholders, including the affected public, public officials, excavators, and emergency responders
Partner with Communications and Damage Prevention personnel to drive consistent and efficient messaging
Maintain accurate records for Public Awareness Program documentation
Conduct and document periodic evaluation of the training programs for quality and effectiveness, industry best practices, and compliance with RP-1162
Build relationships and collaborate with key business partners in the organization
Lead and provide documentation for any regulatory proceeding to report on or audit any Public Awareness Initiative. This support includes, but is not limited to, the tracking, management, and organization of all programmatic and expense documentation; responding to discovery requests; providing deposition testimony; and filing and testifying at hearings if necessary
Serve as an active member on company’s DIMP Steering team, providing subject matter expertise on public awareness
Drive the development and delivery of key safety messages to communities across the company’s service territory
Plan and help facilitate public meetings and safety education events
Develop and ensure consistency of messaging between various audiences, representing the company's interests
Represent the company and actively participate on industry association committees and panels
Perform as a self-starter, identify needs and take initiative
Engage as a team player and leader both internally and externally
Maintain focus in demanding situations
Create new/monitor existing data that inform public awareness strategies, including but not limited to damage 2metrics, survey results, focus group/advisory panel input, DIMP performance metrics, industry best practices, PHMSA advisories, etc.