Public Assistance Program Specialist
About The Position
The Auditor of Public Accounts (APA) is a constitutional office led by the elected Auditor of Public Accounts, Allison Ball. The Commonwealth Office of the Ombudsman (COO), an office within the APA, serves Kentuckians who receive public services through the Cabinet for Health and Family Services (CHFS), ensuring the Cabinet is held accountable by providing recommendations to improve its performance. We answer questions about CHFS programs, investigate customer complaints and work with CHFS management to resolve them, advise CHFS management about patterns of complaints and recommend corrective action when appropriate. The COO aims to be conscientious and responsive and provide meaningful feedback to Cabinet staff to improve customer service and satisfaction and Cabinet effectiveness. The Quality Advancement Branch is part of the Office of Citizen Services and Policy Integrity. It completes comprehensive reviews of services provided by CHFS and determines appeal eligibility for CHFS services that have been denied, modified, or terminated. If you are interested in a career where you can contribute to the accuracy and efficiency of public assistance programs and make a meaningful difference in the lives of citizens across Kentucky, we encourage you to apply for the position of Public Assistance Program Specialist within the Office of Citizen Services Quality Advancement Branch.
Requirements
- EDUCATION: Graduate of a college or university with a bachelor's degree.
- EXPERIENCE, TRAINING, OR SKILLS: Three years of experience in reviewing, monitoring, determining eligibility for, or administering he Supplemental Nutrition Assistance Program, Kentucky Transitional Assistance Program, Medical Assistance, Child Care Assistance Program, or other public assistance programs.
- Substitute EDUCATION for EXPERIENCE: NONE
- Substitute EXPERIENCE for EDUCATION: Experience in social work, counseling, providing direct services to individuals and/or families (i.e., employment services, community action agencies), or experience in reviewing, monitoring, determining eligibility for and/or administering the Supplemental Nutrition Assistance Program, Kentucky Transitional Assistance, Medical Assistance Child Care Assistance Program, or other public assistance programs will substitute for the required education on a year-for-year basis
- SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE
Nice To Haves
- Experience in reviewing, monitoring, determining eligibility or administering SNAP, KTAP, Medicaid, Child Care Assistance.
- Should be skilled in Microsoft office programs and CHFS databases such as Worker Portal, MMIS, MWMA, and other KOG Applications.
- Excellent written and verbal communication skills.
- The ability to travel throughout the state to achieve COO leadership objectives. Travel may be required to conduct job duties. Occasional overnight travel may be required to perform job functions.
Responsibilities
- Provide technical assistance to management and Branch Staff regarding public assistance programs as they relate to performance audits.
- Conduct performance audits regarding CHFS programs as related to laws, regulations, and policy or procedures.
- Collect and analyze data.
- Assist in the preparation of performance audit reports.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
