Housekeeping | Public Areas Attendant

Sensei•Rancho Mirage, CA

11d•$22

About The Position

The Public Area Attendant is an integral part of the housekeeping team, responsible for the cleanliness of the Resor t’s shared spaces and heart of house . The Public Area Attendant will promote a positive image of Sensei , all while providing attentive and anticipatory guest service. Due to the intimate nature of the resort with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces.

Requirements

Previous experience in hotel housekeeping preferred
Previous hotel experience preferred
Must be 18 years or older
Must be able to multi-task in a calm manner and on a timely basis, with attention to detail and follow-through.
Must have attention to detail

Responsibilities

Cleaning and servicing of Resort and Retreat common areas, according to Sensei’s established standards of procedures; common areas include, but are not limited to, restrooms, experience specialist desk, lobby, heart of house spaces, offices.
Cleaning and straightening of guest corridors and common areas
Dusting and vacuuming of corridors; emptying trash, and cleaning of waste receptacles
Reporting all lost and found items to security or supervisors, with proper logging of when and where the item was found
Delivering guest request items
May include cleaning of kitchen area, refrigerators, coffee maker, cups, glassware, silverware, etc
Referencing and maintaining digital shift logs of all spaces serviced; Reporting any unusual circumstances to supervisors.
Polishing and cleaning of furniture and fixtures, including elevators and staircases.
Cleaning of rugs, carpets, walls, and upholstered furniture.
Reporting any faulty equipment, supply needs, maintenance needs, safety hazards and other concerns immediately to your supervisor.
Being courteous and helpful to resort guests, including reporting any guest requests or preferences to supervisor.
Completing assigned tasks as outlined by supervisors, and in a timely manner
Organizing and cleaning of workstation and cart; replenishing supplies and equipment as needed before, during, and at the end of the shift
Ensuring the confidentiality and security of all guests
Perform all job duties In a safe manner and abide by all safety policies and procedures
Adhere to all company and departmental guidelines
Perform other tasks as requested by supervisor
Demonstrate warmth and sincerity in all interactions
Maintain a professional and welcoming demeanor in both verbal and nonverbal communication
Take ownership of all guest requests and be proactive in ensuring resolution as needed
Maintain impeccable grooming and personal hygiene at all times and wear uniform as directed
Uphold Sensei values in daily practices
Successfully complete all training and certifications needed for the position
Ensure the confidentiality and security of all guests
Report all faulty equipment, supply needs, maintenance needs, safety hazards, injuries, and other concerns immediately to your supervisor
Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
Teamwork - Develop and promote teamwork and cooperation among co-workers
Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company
Other duties as assigned