Public Area Supervisor

Great Wolf Resorts, Inc.•Perryville, MD

60d•$23

About The Position

At Great Wolf, the Public Area Supervisor brings joy to families through active involvement in daily housekeeping and lodge operations. This leadership role is critical in executing on business requirements, supporting the housekeeping team, and interacting with guest and pack members to enhance their experience and maximize profitability. Hiring immediately with full-time, part-time, and flexible scheduling Join our Pack: Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Requirements

High School diploma or GED
Previous experience with janitorial, laundry, housekeeping, or similar experience
Experience and basic knowledge of Microsoft Office and general software systems
Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
Proficient in both written and spoken English
Ability to work flexible schedule including nights, weekends, holidays as needed

Nice To Haves

Previous experience in a leadership/supervisory capacity
Previous cleaning experience at a high volume hotel or public facility
Bilingual, English and Spanish

Responsibilities

Supervises daily public area operations to ensure cleanliness of public areas to lodge standards and ensures completion of daily tasks and assignments
Ensures all public space, storage, back of house areas, are safe, clean, and organized; and closets are properly inventoried and stocked for each shift.
Schedules daily assignments, daily and weekly projects, and optimizes staff to ensure lodge cleanliness, proper floor care, carpet-cleaning projects.
Provides coaching, encouragement, and recognition to pack members regularly
Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
Responds to pack/guest concerns or requests and escalates to leadership or other departments as appropriate
Understands and participates in scheduling of staff, execution of labor management and forecasting
Conducts daily stand up meetings with Housekeeping pack to prioritize the day and facilitates feedback from Pack Members
Monitors performance of staff, providing real time feedback and coaching
Participates in recruitment and selection of talent for the housekeeping tea
Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNP
Participates with leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair
Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs