Public Area (Lobby) Attendant

Human Resources•Irvine, CA

About The Position

What You Will Accomplish Sweeps, mops and vacuums floors in assigned areas according to department procedures. Dusts all furniture, pictures and shelves. Polishes wood, marble and other materials in public view. Cleans glass windows, doors and partitions. Empties trash receptacles and replaces trash bags. Thoroughly cleans restrooms, including sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents and/or floors with appropriate cleaning agents. Immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas. Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior. May assist with other housekeeping duties as needed. Returns any items found in public areas to the Housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it. Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents. What You Will Bring Cleans all public areas including entrances, doorways, sidewalks, restrooms, restaurants, meeting areas and lobbies. Reports damage, mechanical deficiencies, suspicious activities or theft.

Requirements

No formal education required.
Requires ability to serve needs of guests through verbal interactions.
Contacts sometimes contain confidential/sensitive information so requires ability to use discretion.
Must demonstrate positive attitude and professional demeanor.
Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.
Ability to read and comprehend simple instructions, short correspondence and memos.
Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel.
Work schedules will include working on holidays, weekends and alternate shifts.
Must complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures.
Completes required training as scheduled.

Nice To Haves

Prior housekeeping experience in a hotel environment preferred.

Responsibilities

Sweeps, mops and vacuums floors in assigned areas according to department procedures.
Dusts all furniture, pictures and shelves.
Polishes wood, marble and other materials in public view.
Cleans glass windows, doors and partitions.
Empties trash receptacles and replaces trash bags.
Thoroughly cleans restrooms, including sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents and/or floors with appropriate cleaning agents.
Immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas.
Resolves guest complaints within scope of authority, otherwise refers the matter to management.
Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
May assist with other housekeeping duties as needed.
Returns any items found in public areas to the Housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it.
Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents.
Cleans all public areas including entrances, doorways, sidewalks, restrooms, restaurants, meeting areas and lobbies.
Reports damage, mechanical deficiencies, suspicious activities or theft.