Lobby/Public Attendant

Horseshoe Bay Resort

About The Position

ESSENTIAL DUTIES Follows OSHA regulations and all policies and procedures as set forth by Housekeeping Department Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities Gives the recognition to repeat guests Cleans front area of hotel, sweeps floors and sidewalks; cleans doors, frames, signs, and windows Cleans and dusty lobby areas Cleans and restock all assigned restrooms Removes trash from all assigned areas Uses proper chemicals when cleaning as described by the department’s procedures Immediately reports maintenance deficiencies, damage, or loss to Housekeeping Department Polishes all metal around lobby areas Turn lost and found items in accordance with hotel standards Cleans and sanitizes assigned public and back of the house areas Remove room service trays from hallways and places in appropriate location in service corridor Assists with general cleaning of guestrooms Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces Transfers and stocks all supplies from receiving as directed Ensures that Housekeeping storeroom is neat, organized, and secure Properly uses and maintains equipment and supplies Maintains excellent condition of grounds, floors, carpets, etc. Cleans ashtrays Cleans ice machine areas Cleans elevator foyers Cleans elevator doors Cleans elevator tracks Washes doors Vacuums guest hallways Cleans windows Cleans door jams and fire boxes Cleans and mops hallways Replaces burned out light bulbs according to established procedures Assists in preparation and deep cleaning of VIP rooms Moves furniture as required Cleans spots on walls Cleans spots on carpets Cleans Front Desk and back office area Cleans back of the house windows as needed Completes in a timely manner daily cleaning items for the specific public area assigned Takes trash to the compactor at the end of the day Performs as restroom attendant for special events when required Performs as room attendant, if required, on an emergency basis Demonstrates ability to provide coverage in related departments as directed Special projects and other duties as assigned

Responsibilities

Follows OSHA regulations and all policies and procedures as set forth by Housekeeping Department
Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
Gives the recognition to repeat guests
Cleans front area of hotel, sweeps floors and sidewalks; cleans doors, frames, signs, and windows
Cleans and dusty lobby areas
Cleans and restock all assigned restrooms
Removes trash from all assigned areas
Uses proper chemicals when cleaning as described by the department’s procedures
Immediately reports maintenance deficiencies, damage, or loss to Housekeeping Department
Polishes all metal around lobby areas
Turn lost and found items in accordance with hotel standards
Cleans and sanitizes assigned public and back of the house areas
Remove room service trays from hallways and places in appropriate location in service corridor
Assists with general cleaning of guestrooms
Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners
Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces
Transfers and stocks all supplies from receiving as directed
Ensures that Housekeeping storeroom is neat, organized, and secure
Properly uses and maintains equipment and supplies
Maintains excellent condition of grounds, floors, carpets, etc.
Cleans ashtrays
Cleans ice machine areas
Cleans elevator foyers
Cleans elevator doors
Cleans elevator tracks
Washes doors
Vacuums guest hallways
Cleans windows
Cleans door jams and fire boxes
Cleans and mops hallways
Replaces burned out light bulbs according to established procedures
Assists in preparation and deep cleaning of VIP rooms
Moves furniture as required
Cleans spots on walls
Cleans spots on carpets
Cleans Front Desk and back office area
Cleans back of the house windows as needed
Completes in a timely manner daily cleaning items for the specific public area assigned
Takes trash to the compactor at the end of the day
Performs as restroom attendant for special events when required
Performs as room attendant, if required, on an emergency basis
Demonstrates ability to provide coverage in related departments as directed
Special projects and other duties as assigned