PT Teller

Coastal Community Federal Credit Union • La Marque, TX

4h

About The Position

Support member engagement by processing teller transactions and making appropriate introductions to member service representatives.
Complete operational activities while minimizing risks under established policies
Perform routine transactional, operational, and customer support tasks efficiently through knowledge of credit union procedures and products, as well as partners across the organization
Receive direction from managers and exercises judgment within defined policies and procedures
Escalate questions and issues to more experienced roles
Interact with members and individuals to demonstrate care, build relationships, and complete requested transactions
Identify information and services to meet members financial needs

Requirements

• 6+ months of interacting with customer/member experience, or equivalent demonstrated through work experience, or training.

Nice To Haves

• 6+ months of experience interacting with people, demonstrated through work experience, education or training.
• Member service focus with experience handling complex transactions across multiple systems.
• Ability to educate and connect members to technology and share the value of mobile banking options.
• Ability to interact with integrity and professionalism with members and team members.
• Experience working with others on a team to meet member needs.
• Cash handling experience.
• Ability to follow policies, procedures, and regulations.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Well-organized, independent and able to prioritize in a fast-paced environment
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
• Proficient with proactively sourcing, acquiring, building, and maintaining relationships with members and colleagues
• Bi-Lingual a plus
• Ability to work a schedule that will include Saturdays

Responsibilities

• processing teller transactions
• making appropriate introductions to member service representatives
• Complete operational activities while minimizing risks under established policies
• Perform routine transactional, operational, and customer support tasks efficiently through knowledge of credit union procedures and products, as well as partners across the organization
• Receive direction from managers and exercises judgment within defined policies and procedures
• Escalate questions and issues to more experienced roles
• Interact with members and individuals to demonstrate care, build relationships, and complete requested transactions
• Identify information and services to meet members financial needs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed