PT TELLER I

Great Plains Bank•Fort Worth, TX

41d•Onsite

About The Position

Summary: Tellers are responsible for processing a variety of customer transactions while providing world class customer service and identifying bank products and services that would be beneficial to prospective and existing customers. Tellers are friendly, courteous and are the face of the bank. As such, tellers strive to provide a superior customer experience. The Teller role is a leveled position, beginning with Level 1 and advancing to Level 3 that focuses on product recommendations and customer service. Senior Teller is reserved for team members that have met the qualifications to advance into a branch leadership position. This position is eligible to participate in the Team Incentive Plan (TIP). Essential Duties and Responsibilities include the following: (Other duties may be assigned) Greets customers and facilitates a welcoming environment. Possesses a positive attitude and ability to effectively contribute to a positive team environment and work toward achieving goals. Receives checks and cash for deposit, verifies amount, and examines checks for endorsements. Cashes checks and pays out money after verification of signatures and customer balances. Enters customers' transactions into computer to memo post transactions, and issues teller machine and manually generated receipts. Places holds on accounts for uncollected funds. Orders daily supply of cash and counts incoming cash. Balances currency and coin in cash drawer at end of shift and compares totaled amounts with data displayed on teller machine and/or other corresponding reports. Generates new business and expands relationships with current customers by cross-selling bank products and services that would benefit each individual as opportunities arise. Receives deposits via mail and counts and balances cash in night depository. Accepts utility bills and loan payments. Cross trained on all areas of deposit operations to serve as a backup to these duties, when necessary, especially new account duties. Other duties may be assigned.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
To perform this job successfully, an individual should have knowledge of Microsoft Internet Explorer and Microsoft Office software.
Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.
All employees are required to attend training as required by GPB, as well as support the overall compliance program by complying with all laws, policies and procedures.

Responsibilities

Greets customers and facilitates a welcoming environment.
Possesses a positive attitude and ability to effectively contribute to a positive team environment and work toward achieving goals.
Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
Cashes checks and pays out money after verification of signatures and customer balances.
Enters customers' transactions into computer to memo post transactions, and issues teller machine and manually generated receipts.
Places holds on accounts for uncollected funds.
Orders daily supply of cash and counts incoming cash.
Balances currency and coin in cash drawer at end of shift and compares totaled amounts with data displayed on teller machine and/or other corresponding reports.
Generates new business and expands relationships with current customers by cross-selling bank products and services that would benefit each individual as opportunities arise.
Receives deposits via mail and counts and balances cash in night depository. Accepts utility bills and loan payments.
Cross trained on all areas of deposit operations to serve as a backup to these duties, when necessary, especially new account duties.