PT Suites Supervisor

Legends Global • Denver, CO

3d • $28 • Onsite

About The Position

The Suite Supervisor position is responsible for supporting all suites food and beverage operations at Ball Arena Assist in supporting, training, and counseling of staff. Directly managing staff while having direct interaction with VIP customers and maintain high suites quality service Maintain and control high volume food and beverage inventory and orders Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance within corporate procedures. Develop and enforce standards for service, sanitation, and product and food quality. Ensure all credit card cash and billing procedures are documented and enforced. Ability to interact with co-workers in order to assure compliance with company service standards, inventory, and cash control procedures. Conduct physical audit of inventory and product. Research and perform reconciliations.

Requirements

• Experience in Premium Service
• High School Diploma required, Associate’s degree preferred
• Excellent organizational, written and verbal communications and interpersonal skills
• Knowledge and experience working with a POS system, TAPIN 2 preferred
• Customer service and communication
• Fast paced problem solving
• Must be personable, proactive and self-motivated
• Organized and ability to jump from task to task and prioritize as needed
• Ability to work under pressure and meet deadlines
• Able to adapt to change quickly
• Punctual and dependable
• Must be able to read and maintain information
• Must be able to perform simple mathematical calculations
• Must be able to speak, read, write and understand English
• Able to move fast and act on assigned duties
• Must maintain personal hygiene and a well-groomed appearance
• Ability to occasionally lift, carry and put away stock weighing up to 50 pounds. Must be able to push hotboxes and carts with push weights of up to 50 pounds. Able to kneel and bend to stock floor level refrigerators.
• Ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time
• Finger, hand, and wrist dexterity
• Comfortable working in a loud environment with music, announcements, pyrotechnics and flashing lights. Comfortable walking the majority of the shift to access kitchens Theater boxes, suites, this may include stairs between 1 and 2 and ramps.
• Be TEAMS ALCOHOL certified
• Get Servsafe certified
• Available for 75% of events at Ball Arena primarily weekends, nights, and holidays without mandatory events each month (eg: Christmas, NYE, playoffs, NCAA, season openers and high volume shows) This may involve late nights to midnight.
• Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
• Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

Responsibilities

• supporting all suites food and beverage operations at Ball Arena
• Assist in supporting, training, and counseling of staff
• Directly managing staff while having direct interaction with VIP customers and maintain high suites quality service
• Maintain and control high volume food and beverage inventory and orders
• Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance within corporate procedures.
• Develop and enforce standards for service, sanitation, and product and food quality.
• Ensure all credit card cash and billing procedures are documented and enforced.
• Ability to interact with co-workers in order to assure compliance with company service standards, inventory, and cash control procedures.
• Conduct physical audit of inventory and product. Research and perform reconciliations.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED