PT Specialist- Bookstore
About The Position
The PT Specialist- Bookstore is primarily responsible in providing exceptional customer service while presenting a positive image of Illinois Central College through an upbeat attitude, eagerness to assist all who visit the Bookstore, and greet and serve all with a smile; communicate bookstore policies and procedures to potential and current ICC students in person, via telephone and email correspondence; operation of cash register, department charges, student accounts and third-party agencies; provide customer service by answering questions, and helping customer find products and directing them to the merchandise they are looking for; handle all merchandise returns and exchanges; handle rental returns throughout the semester and rental damages during buyback; activation of general gift cards for resale; operate ID machine; provide assistance as needed during bookstore rushes, buyback and year-end inventory; and perform related duties as related duties as required. Compensation for the PT Specialist- Bookstore Customer Service is $16.24 - $18.67. Hours: Must be able to work on either the East Peoria or Peoria Campus as assigned. Typical schedule will be 23-29 hours a week but would be more during beginning and ending of semester. East Peoria Campus Bookstore hours are Monday – Friday 8:00 a.m. – 4:30 p.m. Peoria Campus Bookstore hours are Monday – Friday 9:00 a.m. – 2:00 p.m. Later hours (5:00 p.m.) and two Saturdays (9 a.m. - 2 p.m.) may be required during rush months in January and August.
Requirements
- High school diploma or equivalent.
- Six months or more of direct Customer Service and/or running a cash register.
- Proficient in Microsoft Office Suite.
- Strong attention to detail.
- Strong customer service skills.
- Strong verbal and written communication skills.
- Accurate data entry skills.
- Strong interpersonal skills, including the ability to establish and maintain cooperative and professional working relationships with others.
Nice To Haves
- Associate's degree in business or related field.
- One year of experience working in retail.
- Experience working in higher education.
Responsibilities
- Perform customer service, operating cash registers, processing purchases/returns, receiving returned books, assisting in book buy back, and answering phone calls and emails.
- Support the overall bookstore operations including open and close store, assist in merchandising, stocking, receiving shipments, and maintaining stockroom and bookstore areas.
- Assist in administrative tasks such as maintaining records and inventories.
- Train and support other assistants and student employees.
- Perform related duties as required.
Benefits
- paid time off
- 11 paid holidays
- 2 floating holidays medical, dental, vision, life and long-term disability insurance
- tuition waivers for employee, spouse and dependent children
- on-site childcare center
- 403(b) retirement plans
- State University Retirement System pension plan
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
