PT Mutuels/Sportsbook Cashier (Swing) - Lincoln

Ho-Chunk•Lincoln, NE

4d•Onsite

About The Position

The Mutuels/Sportsbook Cashier processes wagers for horse racing and sporting events with accuracy, efficiency, and professionalism. This role is responsible for entering betting information, issuing tickets, paying winning wagers, balancing cash banks, and providing superior guest service. While the schedule varies, approximately 90% of time will be spent working in mutuels.

Requirements

Must be 21 years of age or older
High school diploma or GED
Strong guest service and interpersonal skills
Proficiency with Microsoft Office Suite or related software
Excellent organizational skills and attention to detail
Strong analytical and problem-solving abilities

Nice To Haves

Experience as a Sportsbook or Mutuels Writer/Teller
One (1) year of guest service and cash/credit card processing experience
Bilingual skills

Responsibilities

Accurately write, verify, and issue payments for sports and horse racing wagers in compliance with company policies, state regulations, and federal gaming statutes.
Follow all procedures for the sale and payout of tickets.
Educate guests on wagering rules, procedures, betting lines, and odds.
Maintain and balance a cash bank throughout the shift, reconciling transactions at shift end.
Maintain work area cleanliness and ensure adequate inventory of supplies.
Address guest questions, concerns, or complaints, escalating as needed.
Maintain knowledge of sporting and horse racing events, property promotions, and offerings.
Follow company safety standards and prioritize workplace safety.
Stay current on industry developments, resources, and best practices through ongoing training.
Present a professional appearance and demeanor at all times.
Provide excellent customer service and communication in all guest interactions.
Perform other related duties as assigned.