PT Bell Attendant

AccorHotel•Miami, FL

66d

About The Position

Job Purpose: The Bell Attendant position is responsible for meeting, greeting, and assist in transporting guest to tourist areas, providing information on the local area, and ensuring delivery and retrieval of luggage to all guests in a courteous, timely and professional manner.

Requirements

High School Diploma or equivalent required
One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel
Possess a gracious, friendly, and fun demeanor
Ability to multitask, work in a fast-paced environment and have a high level attention to detail
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Must be able to stand or walk a minimum eight-hour shift.
Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.
Must have excellent communication skills and be able to read, write, speak and understand English.
Any other reasonable duties as assigned by the supervisor or manager.
We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
Must be able to work inside and outside at all times of the year as needed, based upon business volumes.

Nice To Haves

Additional language ability preferred.

Responsibilities

Greet arriving guests and retrieve their luggage
Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)
Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
Ensure that luggage has been stored safely according to prescribed procedures
Ensure that the luggage storage area is kept clean and tidy at all times
Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
Be fully aware of what functions are going on in the hotel
Able to drive in a safe and efficient manner.
Able to keep a record of all the incidents while driving, for example, any accidents or tickets.
Responsible to ensure the safety and security of the guests while traveling.
Provide gracious, attentive, and friendly service
Any other reasonable duties as assigned by the supervisor or manager.
Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
To be aware of and ensure constant compliance with all necessary operational policies including: Health and Safety Food Hygiene Maintenance Emergency Procedures Liquor Licensing
Attend mandatory meetings including divisional meetings, staff meetings, etc.
Participate in community events and ensure corporate social responsibility goals of sbe are met.
Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
Keep work area clean and organized.
Ensure confidential documents are kept in a secured area.
When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
Complete other duties as assigned by the Department Head.
Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
Ensure compliance with the company’s policies and procedures.
Assimilate into company’s culture through understanding, supporting and participating in all the company’s elements. Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by the company’s from time to time, is essential to the successful performance of this position.