Bell Attendant

PENN Entertainment • Lake Charles, LA

15h

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. - Accurately transports guests’ luggage to the assigned room following completion of the registration process. - Picks up guests’ luggage upon departure and transfers to proper form of transportation or delivers for storage. - Provides fast and flawless guest service by supplying guests with information regarding Hotel/Casino amenities, special events, and travel directions. - Assists guests with room changes and maintains room key security. - Actively participates in maintaining a spotless and safe working environment. - Completes required room slip information and submits/forwards to the appropriate personnel. - Follows and ensures compliance with all established safety and security guidelines. - Resolves service issues according to established guidelines. - Maintains strict confidentiality in all company matters.

Requirements

• Must have the ability to lift/move up to 100 pounds assisted and possess the mobility and dexterity required to meet the demands incumbent to this position.
• Must be able to stand/walk 100% of shift.
• High School Diploma or equivalent required.
• Ability to sustain a high level of confidentiality and professionalism.
• Must have excellent customer service and interpersonal skills.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Must have strong organizational skills.
• Ability to communicate written and verbal information effectively; must be able to speak and understand English.
• Must be able to work a flexible schedule, including nights, weekends, holidays, and fluctuating days off.

Nice To Haves

• Previous experience as a Bell Person/Doorman preferred.

Responsibilities

• Accurately transports guests’ luggage to the assigned room following completion of the registration process.
• Picks up guests’ luggage upon departure and transfers to proper form of transportation or delivers for storage.
• Provides fast and flawless guest service by supplying guests with information regarding Hotel/Casino amenities, special events, and travel directions.
• Assists guests with room changes and maintains room key security.
• Actively participates in maintaining a spotless and safe working environment.
• Completes required room slip information and submits/forwards to the appropriate personnel.
• Follows and ensures compliance with all established safety and security guidelines.
• Resolves service issues according to established guidelines.
• Maintains strict confidentiality in all company matters.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees