Psychiatric Admissions Counselor

Beth Israel Lahey Health•Lynn, MA

29d•$20 - $26

About The Position

Reporting to the Manager of Admissions, the Admissions Counselor plays a vital front‑line role in supporting patients as they begin their inpatient behavioral health care journey. You will provide administrative and clerical support to the clinical team, guide patients through the admission process, and help ensure safe, efficient, and compassionate transitions into care. This role is ideal for someone detail‑oriented, patient‑focused, and comfortable working in a fast‑paced behavioral health environment.

Requirements

High School diploma or GED
Strong customer service skills
Comfort working with behavioral health populations
Familiarity with electronic medical records such as EPIC

Nice To Haves

Associate’s or Bachelor’s degree
Experience in hospital registration, admissions, or insurance verification

Responsibilities

Obtain accurate demographic and insurance information and complete patient registration in the electronic medical record (EMR).
Verify insurance eligibility and enter insurance authorizations into the EMR, including obtaining required electronic authorizations or notifications.
Complete pre‑registration and prepare all necessary admitting paperwork.
Greet and check in patients; explain admitting documents; obtain vital signs; and conduct suicide screenings, communicating any concerns to the admitting provider.
Escort patients to inpatient units as needed.
Maintain and update the electronic admissions board throughout each shift.
Communicate effectively with referral sources, colleagues, and clinical staff.
Provide follow‑up resource information to patients who are unexpectedly discharged after evaluation.
Update facility capacity on the Massachusetts Behavioral Health Access (MABHA) website.
Adhere to guidelines and expectations of regulatory bodies such as DMH, DPH, the Joint Commission, and payors.

Benefits

You’ll be part of a mission‑driven behavioral health team committed to supporting patients with compassion, respect, and clinical excellence.
Your work will directly impact patient safety, experience, and access to care.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.
Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives.
Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs.
Our culture promotes continuous learning, growth, innovation and a sense of belonging.
We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life.
While you're busy caring for and supporting our patients, we take care of you.