PSR-Patient Service Representative

Care Alliance Health Center•Cleveland, OH

About The Position

Provides critical first contact between patients and Care Alliance Health Center. Professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through the check-in/check-out process, collect and update pertinent demographics, guarantor, and insurance information in Practice Management System/Electronic Medical Record (EPIC and Wisdom System). Provide timely processing and release of Information requests, scanning, and indexing documents into patient charts.

Requirements

High school diploma/GED required
Minimum of 1year Previous front desk outpatient health care or physician’s/dental office experience
Minimum of 1 year of EHR experience, EPIC preferred
Excellent verbal and written communication skills
Ability to use Microsoft Office proficiently

Responsibilities

Work as a PSR at CAHC reception desk
Handle and/or direct patient questions and complaints
Calmly and effectively guide patients by phone through emergencies.
Coordinate patient scheduling and flow throughout the day.
Oversee appointment management and update records of scheduled patients.
Schedule appointments in accordance with guidelines
Open a telephone or refill encounter and route to the appropriate pool or staff member.
Verify and interview patients for necessary registration information to ensure it is correct.
Inform patients of the company's payment policy; follow payment policy by collecting payment from patients at time of service.
Understand and follow treatment plans to schedule follow-up appointments as required.
Follow and track appointments due to no-shows, cancellations, and late arrivals.
Produce and review reports on staff productivity with staff.
Prior to the time of appointment, contact insurance companies to verify coverage and fee schedule and complete insurance breakdown accurately and completely.
Ensure HIPAA compliance and security of medical records.