Patient Service Representative (PSR)

Open Door Health Services•Muncie, IN

1d•Onsite

About The Position

Patient Service Representative Open Door Health Services is seeking to fill two PSR roles. One role will work out of the main location at 333 S. Madison Street downtown Muncie, Indiana. The second role will work out of the ODHS clinic at the YMCA. 333 S. Madison St. :This position is Monday through Friday, fulltime - 40 hours per week. You must be able to work between 7:30 am and 7 pm. YMCA Clinic: This position is Monday through Friday, fulltime - 40 hours per week. The schedule for this role is 8:30a to 5p. If you are interested in pursuing a career in the medical field and want to be a preferred partner in the health and wellbeing of individuals across East Central Indiana, Open Door Health Services wants to hear from you! Open Door Health Services seeks candidates that want to create a better life and future for others, and ourselves, by enhancing the communities where we live, work, and play. It is our core belief system that esteeming the team, maximizing potential, doing the right thing, choosing compassion, and encouraging uniqueness fosters an inclusive, diverse, and safe space to work. In the role of Patient Service Representative, you will work closely with your team to ensure flow and accuracy of information meets patient needs and perform a variety of patient focused duties including greeting patients/guests and overseeing the flow of patient traffic in the waiting room areas. Responsibilities (How this position enhances our Mission, Vision, and Values) Mission – Improve the Quality of Life of Others: Greet all patients and visitors in a friendly, professional, and efficient manner. Notify Outreach and Enrollment staff of uninsured patients. Comply with regulations, standards, and directives from Open Door Health Services, regulatory agencies, and third-party payers. Check out Behavioral Health & WIC clients as needed. Handles patient requests at the front desk as needed, including working with clinical team as needed. Complete all training and new hire check list. Able to check patients in and out independently. Consistently asks patients for insurance, ID, payments, and updating consents/forms/IDs/patient photos. Vision – ODHS preferred partner in East Central Indiana for improving the well-being of individuals and the communities in which they live: Exceptional customer service skills. Make reminder calls to patients and complete any pre-registration tasks. Accurately perform complete registration of patient clinical, financial, and demographic information in Athena. Responsible for the verification of insurance eligibility. Distribute and collect the new patient packet forms. Perform scheduling tasks if home location is somewhere other than 333 and WR. Values – Esteem the Team, Maximize Potential, Do the Right Thing, Choose Compassion, Encourage Uniqueness: Good communication skills and ability to work closely with others and in teams. Willing to continually update skills and knowledge regarding healthcare procedures. Ability to maintain patient confidentiality. Collect payments from patients for charges and co-payments at time of service. Reconcile monies collected to the Manage Time of Service Money report at the end of the day. Maintains a sign-in log of vendors, students, and volunteers. Copy patient documents for assistance programs and forward them to appropriate staff. Responsible for seeing that the building is secured in the evening. Informing patients of WIC services and appointments with WIC, as needed. Requires traveling to other locations to fill in as needed. Must be respectful to patients and peers at all times.

Requirements

High School diploma or GED equivalency preferred.
Experience in a health care setting and/or in an office preferred.
Previous experience as a receptionist and/or Check-out preferred.
Able to multi-task.
Can work under pressure and meet deadlines.
Able to work with a high degree of precision and attention to detail.
Able to react calmly and effectively in emergency situations.
Great telephone and computer skills.
Able to work unsupervised.
Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to clinic environment.
Tasks involve contact with blood or body substances.
Requires standing, walking or sitting for long periods of time.
Occasional bending, stretching or lifting up to 40 pounds.
Requires the ability to work in stressful situations.
Requires corrected vision and hearing to normal range or use of approved adaptive equipment.

Responsibilities

Greet all patients and visitors in a friendly, professional, and efficient manner.
Notify Outreach and Enrollment staff of uninsured patients.
Comply with regulations, standards, and directives from Open Door Health Services, regulatory agencies, and third-party payers.
Check out Behavioral Health & WIC clients as needed.
Handles patient requests at the front desk as needed, including working with clinical team as needed.
Complete all training and new hire check list.
Able to check patients in and out independently.
Consistently asks patients for insurance, ID, payments, and updating consents/forms/IDs/patient photos.
Exceptional customer service skills.
Make reminder calls to patients and complete any pre-registration tasks.
Accurately perform complete registration of patient clinical, financial, and demographic information in Athena.
Responsible for the verification of insurance eligibility.
Distribute and collect the new patient packet forms.
Perform scheduling tasks if home location is somewhere other than 333 and WR.
Good communication skills and ability to work closely with others and in teams.
Willing to continually update skills and knowledge regarding healthcare procedures.
Ability to maintain patient confidentiality.
Collect payments from patients for charges and co-payments at time of service.
Reconcile monies collected to the Manage Time of Service Money report at the end of the day.
Maintains a sign-in log of vendors, students, and volunteers.
Copy patient documents for assistance programs and forward them to appropriate staff.
Responsible for seeing that the building is secured in the evening.
Informing patients of WIC services and appointments with WIC, as needed.
Requires traveling to other locations to fill in as needed.
Must be respectful to patients and peers at all times.