PSR - New Patient Coordinator

Summit Health•Florham Park, NJ

5d•$18 - $22

About The Position

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. HOURS: 8:30 am - 5:00 pm

Requirements

High School Graduate or GED required.
Ability to communicate in English, both orally and in writing
Must have excellent interpersonal and customer service skills.
Must have the ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use required.
Previous experience with Standard Office Technology in a Window based environment preferred.
Ability to commute to satellite offices as needed.

Nice To Haves

Previous PSR experience preferred.
Previous healthcare office experience preferred.
Knowledge of medical office and terminology preferred.
Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

Responsible for greeting new patients via phone or in person and scheduling initial consultation appointment with one of the Hem/Onc Providers.
Compete new patient referrals coming in via email, Athena text, Athena referrals or phone calls.
Schedules consultation and lab appointments (when applicable) within 48-72 hours of initial call.
Requests medical records and performs chart preparation to provide physician with all information needed for visit prior to the consultation and ensures all records are available in the EHR.
Obtains, verifies, and updates patient insurance information; maintains confidentiality according to policies.
Accurately completes and/or sends all necessary forms for new patients.
Establishes and maintains a positive working relationship with physicians and staff.
Protects the privacy and confidentiality of patients and employees.
Communicates any problems, equipment concerns or issues promptly to the Supervisor or Clinical Manager.
Demonstrates a working knowledge of hem-onc diagnoses to obtain correct records for consultation.
Demonstrates a working knowledge of insurance and pre-certification requirements.
Verbalizes customer service skills to alleviate patient anxiety, first point of contact into Oncology Services.
Demonstrates customer service skills when communicating with peers.
Demonstrates good judgment in scheduling consultations to increase physician productivity.
Other job duties as required.