PSR Coordinator

Family Health Centers of San Diego•San Diego, CA

2d•$25 - $30

About The Position

The Patient Service Representative Coordinator ensures exceptional front office customer service by coordinating and registering patients, scheduling appointments, waiting room management, cashiering, recall notification, and clerical duties. The Coordinator serves as the subject matter expert, providing substantial input on hiring and performance management of staff, supervising as many as three PSRs.

Requirements

At least 3 years experience in specialty care including but not limited to rheumatology, podiatry and cardiology, including referral and authorizations processing.
At least 7 years of customer service experience in a healthcare environment required.
College level coursework in business, healthcare administration, or closely related field required.
High school diploma or GED equivalent required.
Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment.
Ability to work well in both a team-based environment and independently.
Basic computer literacy (i.e., use system to manage and schedule appointments, access electronic medical record information).
Intermediate knowledge of the functions and programs of the assigned specialty area.
Intermediate written and verbal communication skills.
Knowledge of cashiering functions.
Knowledge of front office procedures and medical terminology.

Nice To Haves

Bilingual in English/ Spanish preferred.

Responsibilities

Assists in planning and creating PSR schedules, ensuring optimal coverage and good utilization.
Builds positive relationships, inspires others to perform at a higher level, prepares career development plans and retains an accountable workforce.
Coaches and counsels staff and administers appropriate disciplinary action in a timely manner.
Collects specified co-pays and payments from patients per coverage specifications and from self-pay patients. Makes every attempt to collect past due balances at the time of patient visit. Balances daily cash reports.
Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards; in addition, documentation complies with insurance and program requirements, assuring placement into patient’s Electronic Health Record.
Completes registration processes, screens for eligibility and financial assistance, reads and takes action on ALERT field items and updates in accordance with established payer policy and program guidelines.
Confirms, requests, and processes referrals and authorizations for specialty services.
Contacts patients to schedule appointments and make reminder/recall notifications.
Oversees, monitors, and audits the timely and accurate execution of registration activities.
Participates in continuous improvement activities and ensures appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured.
Performs clerical duties such as scanning, tracking data, receiving and sorting correspondence and packages, accurately and efficiently.
Performs other duties as assigned.
Provides input in hiring and performance reviews for PSRs.
Provides/ensures staff receive all new hire and annual trainings on time.