PSP Specialist

Gamdom•Capon Bridge, WV

14d•Remote

About The Position

We are seeking a Payment Specialist to own and optimize our global payment infrastructure. This individual will ensure that our wallet and cashier deliver a seamless, efficient, and localized payment experience for every market we serve. You will continuously analyze current payment options, identify new payment providers and methods per region, and collaborate cross-functionally with Product and Engineering to deliver the best possible user experience. The ideal candidate has a deep understanding of the global payments landscape, including cards, e-wallets, crypto, and alternative local methods, and is passionate about optimizing conversion, user trust, and transactional efficiency.

Requirements

3+ years’ experience in payments, fintech, or e-commerce (iGaming, crypto, or high-volume online transactions preferred).
Strong understanding of global and local payment systems (cards, e-wallets, APMs, open banking, crypto, etc.).
Experience working directly with PSPs, acquirers, and payment gateway integrations.
Solid grasp of user experience and conversion optimization principles related to payment flows.
Analytical mindset with the ability to translate data into actionable insights and measurable improvements.
Excellent collaboration skills and ability to communicate effectively with technical and non-technical stakeholders.

Nice To Haves

Experience in the iGaming, crypto, or financial services industry.
Working knowledge of payment metrics tracking and BI tools (e.g., Tableau).
Understanding of web and mobile UX patterns for payment flows.

Responsibilities

Payment Ecosystem Oversight
Audit, monitor, and evaluate all existing payment methods to ensure performance, reliability, and market alignment.
Analyze conversion data, transaction success rates, and payment-related user behavior to identify friction points and optimization opportunities.
Payment Method Expansion
Research and propose new payment methods and providers per geographic market - balancing cost, popularity, reliability, and compliance.
Build business cases for integrating new options, including expected ROI, adoption rate, and strategic fit.
Maintain relationships with PSPs, banks, and payment partners.
Wallet & Cashier Optimization
Continuously refine wallet and cashier UX, ensuring popular options are prioritized per region and displayed dynamically based on user behavior.
Collaborate with Product to implement and test layout, flow, and feature improvements that maximize deposit and withdrawal efficiency.
Ensure parity across web and mobile platforms, identifying inconsistencies and opportunities for frictionless experiences.
Collaboration & Implementation
Work with Product Owners and Engineers to scope, prioritize, and test new payment integrations and UI improvements.
Serve as the payments subject-matter expert for cross-functional projects involving transactions, wallet logic, and user payment behavior.
Data & Performance
Partner with Data teams to produce and maintain dashboards tracking transaction volume, success/failure rates, deposit mix, cost per transaction, and market share by payment type.
Present insights and recommendations to senior management on performance trends and optimization plans.
Conduct competitive benchmarking of payment offerings and checkout experiences within iGaming and fintech sectors.