PSID Employee Investigative Technician

ADC LTD NM

9d•Remote

About The Position

The Employee Investigative Technician is a credentialed employee responsible for processing large amounts of data from record providers, including approved databases, during the field investigation. A successful Investigative Technician must follow ADC LTD NM and PSID policies and procedures and meet the following expectations.

Requirements

Minimum of an associate’s degree from an accredited university and one year of specialized experience as an administrative profession within the last five years; or three years general investigative experience (i.e. military, local, state or Federal law enforcement or investigative functions) within the last five years.
Ability to maintain a professional demeanor with strong customer service and interpersonal skills.
Proficiency in common workplace hardware and software, including Microsoft Word, Excel and computer databases.
Excellent organization and prioritization skills.
Strong analytical skills and detailed-oriented.
Strong verbal and written communication skills, including highly technical writing, proofreading, and editing.
Possess and maintain a valid driver’s license and access to reliable transportation.
Extensive knowledge of ADC LTD NM contracts and contractual requirements.
Thorough understanding of federal investigative standards, including the investigative tiers, issue resolution and adjudication.
Thorough understanding of ADC LTD NM investigative system, process and procedures.
Familiarity with federal and ADC LTD NM security standards.
Employment is contingent upon the successful results of a background check and drug screen.
In addition to the completion of a federal background investigation and while in the process of obtaining a Top Secret Clearance, must be able to obtain an interim clearance and/or appropriate agency approvals.
Upon receipt of Top Secret clearance, must be able to maintain active Top Secret clearance and all agency approvals required of their position.

Responsibilities

Model ADC LTD NM’s core values, policies and procedures and ensure that the same are supported at all times.
Process large amounts of data and documents completely and accurately through established procedures.
Conduct data retrieval using the ADC LTD NM record provider database and/or from record providers directly.
If lead has a verified alternative method, conduct lead.
If lead has an unverified alternative method, contact record provider to determine interview method and complete lead when alternative interview method is available.
Conduct leads by alternative method.
Route in-person leads via Case Assignment Sheets to appropriate personnel for completion.
Provide to database administrators any additions and modifications to interview methods in the ADC LTD NM record provider database as new and different information becomes available.
Submit quality reports of investigation (ROIs) in a timely manner.
Complete priority and expedited record leads by request.
Remain in compliance with the Federal Investigative Standards (FIS) and all other applicable federal regulations.
Maintain a working knowledge of agency guidance and transmittals.
Organize time and resources to ensure timely completion of data retrieval.
Meet all investigative deadlines.
Complete priority and expedited requests as needed.
Track and log data retrieval progress and completion.
Maintain compliance with all mandatory and assigned training, security, and credential requirements.
Maintain a working knowledge of Roadrunner.
Quickly troubleshoot issues as they arise.
Immediately troubleshoot system access issues with support from ADC LTD NM.
Report to their supervisor or Records Coordinator significant changes to databases or the types and amounts of information typically received from databases and/or record providers that may impact the investigative process.
Conduct occasional queue and quality spot checks of their own work and report the results to their supervisor or Records Coordinator.
Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees, vendors and contractors.
Request training as needed from their supervisor, PSID quality operations manager, or ADC LTD NM Training Department.
Assist with projects and process improvement at the direction of their supervisor.
Coordinate with PSID and ADC LTD NM personnel as necessary.
Perform all other duties as assigned.