PSC Registration Representative

Quest Diagnostics•Lawrenceville, GA

20h•Onsite

About The Position

This position is for a PSC (Patient Service Center) Registration Representative in Lawrenceville, GA. The role encompasses all front office duties, including customer service, data entry, insurance billing and payments, and problem resolution. The representative is responsible for ensuring compliance with HIPPA regulations and managing office supplies. Key tasks involve greeting customers courteously, accurately completing patient registration, performing data entry, and contacting clients to confirm orders and verify billing information such as diagnosis codes and UPIN. The role also requires handling customer inquiries both by telephone and in-person, collecting payments, and maintaining meticulous records and documentation. Adherence to departmental policies, protocols, and procedures, including safety, compliance, and quality assurance manuals, is essential. The representative will assist with compiling monthly statistics, perform basic clerical duties like filing and faxing, and demonstrate commitment to Quest Diagnostics' values. Punctuality, professional telephone etiquette, and the use of established protocols for customer complaints are also critical. The role requires ensuring HIPPA Compliance, utilizing test translation tables, completing all required training, and ordering necessary supplies. Additionally, the representative will undertake other duties as required to meet customer needs and complete special projects as requested by a supervisor or manager.

Requirements

One year customer service experience.
Keyboard/data entry and PC experience.
Extensive use of phone and PC.
Long periods of standing/sitting.
Fine dexterity with hands/steadiness.
Able to lift up to 25 pounds.
Able to carry up to 15 pounds for several minutes at a time.
Talking.
Vision - requires constant mental visual attention to details.
Walking.
Balancing.
Bending/Kneeling.
Pushing/Pulling.
Reaching/Twisting.
Ability to effectively communicate in English.
Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
Must have strong communication skills.
Able to speak clearly and effectively communicate to customers and peer groups.
Demonstrates good organization, communication, and interpersonal skills.
Capable of handling multiple priorities in a high-volume setting.
Type at least 30 WPM, accurately.
PC skills and MS Office applications.
Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
High School Diploma or Equivalent (Required).

Nice To Haves

Medical Terminology preferred.

Responsibilities

Greet customers appropriately.
Treat all customers in a courteous manner.
Ensure patient registration is completed accurately and on time.
Data entry as needed.
Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. Diagnosis codes, UPIN information, etc.
Handles customer inquiries by telephone and in-person.
Collects payment, if applicable.
Maintains required records and documentation.
Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
Assists with compilation of monthly statistics and data.
Performs basic clerical duties, i.e. filing, faxing, preparing mail.
Demonstrates organizational commitment and values of Quest Diagnostics.
Adheres to departmental and company policies.
Reports on time to work, following attendance guidelines.
Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
Use established protocols for reporting customer complaints.
Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
Completes all required training.
Orders necessary supplies.
Other duties as required to meet the customer requirements.
Completes special projects as requested by supervisor or manager.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours.
Best-in-class well-being programs.
Annual, no-cost health assessment program.
Blueprint for Wellness® healthyMINDS mental health program.
Vacation and Health/Flex Time.
6 Holidays plus 1 "MyDay" off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, plus buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities and so much more!