PSA Customer Service Associate
About The Position
Basic FunctionResponsible for providing excellent customer service to METRO customers visiting the RideStores, the Mini-RideStores, the Fannin South parking lot, and/or the fare media processing center. Assists customers with setting up fare media accounts, processing fare media transactions, and approvals for discount fare media (senior, disabled, qualified veteran, etc.). Responsible for assisting with the transition of METRO’s fare system. Maintains working knowledge of the METRO transit network to assist customers using METRO’s system. Works in collaboration with other team members to reach departmental goals. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.
Requirements
- High school diploma or GED required.
- Minimum three (3) years of retail experience and/or related customer service experience.
- Basic knowledge of Excel, Word, and Microsoft Outlook.
- Ability to establish and maintain effective working relationships with team members.
- Skills in analyzing problems, evaluating alternatives, making creative recommendations and implementing solutions.
- Ability to work independently and as part of a distributed team.
Nice To Haves
- Experience working in a multifunctional team environment is preferred.
- Bilingual are a plus.
Responsibilities
- Responsible for providing excellent customer service to METRO customers visiting the RideStores, the Mini-RideStores, the Fannin South parking lot, and/or the fare media processing center.
- Assists customers with setting up fare media accounts, processing fare media transactions, and approvals for discount fare media (senior, disabled, 70+, qualified veteran, etc.).
- Assist customers with bus, rail, and fare media information.
- Refund, exchange, or replace lost, defective, or unused fare media.
- Reload or readjust balance to fare media due to fare collection system failure or other fare media problems.
- Verify and balance daily inventory and fare media transactions at the open and close of business.
- Ensure daily transactions and till funds are reconciled accurately.
- Register customer fare media in the fare system.
- Hot list and deactivate fare media that is lost, damaged, or stolen.
- Collect fees and payments for fare evasion citations and accident reports and keep accurate reporting for METRO Police.
- Assist with sales of daily, monthly, and special event parking at Fannin South and other METRO locations.
- Complete and process daily transactions spreadsheets.
- Participate in METRO special events and other outreach activities as needed.
- Provides excellent customer service to METRO internal and external customers.
- Applies SMS methods and principles in their daily routine and supports all aspects of the agency’s Public Transportation Agency Safety Plan (PTASP).
- Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
- Performs other job-related duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
