PS Medical Assistant I

The University of Utah • Salt Lake, UT

34d • Onsite

About The Position

The Department of Pediatrics at the University of Utah School of Medicine is seeking an experienced Medical Assistant or Emergency Medical Technician to join our Ambulatory Clinical Care operation. The ambulatory group consists of 11 pediatric subspecialty divisions and service lines. The Triage Medical Assistant/ EMT provides assistive care to patients and their families over the phone. Facilitates the efficient delivery of patient care, supports the professional role of licensed staff, and provides support and assistance as directed by licensed staff in rendering basic healthcare to the patient. Assists with clerical functions as a multi-skilled auxiliary worker. Supports designated pediatric subspecialties, with opportunities to expand and work closely with multiple disciplines. The primary job location is 200 S 250 E, Salt Lake City, UT; site rotations are required rarely at Primary Children’s Outpatient Services building at 81 N Mario Capecchi Dr, Salt Lake City, UT. Incumbents must be willing and able to commute to both locations as needed. This position is full-time, 40 hours per week. Regular and punctual attendance is required. Positions are designed to provide growth and professional development opportunities, including promotions within a defined career ladder. The University of Utah offers a comprehensive benefits package including: Excellent health care coverage at affordable rates 14.2% retirement contributions that vest immediately Generous paid leave time 11 paid Holidays per year 50% tuition reduction for employee, spouse, and dependent children Flex spending accounts Free transit on most UTA services Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel Professional development opportunities Additional benefits information is available at www.hr.utah.edu/benefits

Requirements

• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system.
• The eCredential is to be obtained within 30 days of hire.

Nice To Haves

• Completion of an accredited Medical Assisting Program or equivalency (one year of education can be substituted for two years of related work experience).

Responsibilities

• Phone management with patients’ parents and other customers, chart review, care coordination, triage, and problem management.
• Work closely with members of the Department of Pediatrics triage team to provide high quality, efficient care to patients and their families.
• Communicate directly and indirectly with the healthcare provider to appropriately coordinate patient care.
• Effectively communicate patient and family concerns over the phone and/or in writing via the electronic health record.
• Provide patient/family with instructions as provided by their physician.
• Communicate lab & other test results to families.
• Assist with medication refills per division-specific protocol.
• Assist providers and staff with patient-related paperwork such as letters of medical necessity, DMV forms, school care plans and medication preauthorization.
• Communicate adjustments or changes in treatment plans to families as instructed by physician.
• Assist providers with patient and customer communication.
• Provide patient education as directed (content reflects specific MA training, guidelines, care process models, protocols).
• Report significant changes in patient condition or other pertinent patient information to the care provider.
• Actively participate in triage customer service improvement initiatives.
• Actively participate in quality improvement initiatives (i.e., CQI , TQM , Lean, 100% participation, etc.).
• Ability to perform the essential functions of the job as outlined above.
• Demonstrated phlebotomy skills.
• Demonstrated human relation and effective communication skills.
• Demonstrated proficiency in the specific clinic’s specialty skills within six weeks of hire.
• Specialty skills may not be performed until after the new hire completed basic competency testing.
• Ability to withstand the physical demand of being on your feet for long periods of time, of moving and lifting patients and of reaching for and handling equipment.

Benefits

• Excellent health care coverage at affordable rates
• 14.2% retirement contributions that vest immediately
• Generous paid leave time
• 11 paid Holidays per year
• 50% tuition reduction for employee, spouse, and dependent children
• Flex spending accounts
• Free transit on most UTA services
• Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees