Provisioning Specialist
About The Position
Sangoma, a leading innovator in business communications, is hiring an experienced Provisioning Specialist to join our dynamic team. Sangoma is dedicated to empowering businesses with essential communications through our innovative Unified Communications, UCaaS, CCaaS, VoIP, and Hybrid solutions, improving connectivity and streamlining communication for organizations of all sizes. As a key player in ensuring our customers receive the best telecommunications solutions, you will be responsible for the provisioning and configuration of our products and services. This role is essential in delivering an exceptional customer experience while maintaining operational excellence. If you are detail-oriented, possess strong technical skills, and have a passion for provisioning in the telecommunications industry, we want to hear from you! This is a remote position and we are targeting professionals in the eastern and central time zones.
Requirements
- 1-3 years of experience in a provisioning, configuration, or similar role within the telecommunications or technology industry.
- Strong attention to detail and excellent problem-solving skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficiency in using provisioning tools and CRM systems.
- Effective verbal and written communication skills to interact with customers and team members.
Nice To Haves
- Understanding of telephony concepts and technologies is highly desirable.
Responsibilities
- Provision and configure telecommunications services and solutions for customers accurately and efficiently.
- Verify customer orders and ensure all necessary documentation is complete and correct.
- Collaborate with sales and technical teams to confirm service requirements and timelines.
- Diagnose and resolve provisioning issues, ensuring a smooth deployment process.
- Maintain and update internal documentation and records related to provisioning activities.
- Provide timely updates to customers regarding the status of their orders and services.
- Participate in continuous improvement initiatives to enhance provisioning processes and workflows.
Benefits
- Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
- Matching 401K program - 100% match on 4%.
- Employee Stock Purchase Plan after one year of service.
- Flexible Time Off & Company Holidays
- Entrepreneurial work environment partnered with high growth career opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
