Provider Support Assistant - Behavioral Neurology

Duke Careers•Durham, NC

2d•Onsite

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. We are seeking a Provider Support Assistant to perform administrative and secretarial duties of a complex and confidential nature in support of departmental or divisional activities. Facilitate patient appointments and office/practice workflows. Requires critical thinking skillset with the ability to work independently and manage multiple priorities and deadlines.

Requirements

High school diploma or equivalent education required.
One-year experience of clerical or general office support required.

Responsibilities

Ensure outside records are in Maestro Care for new patients, second opinions, and self-referrals prior to the appointment.
Responsible for uploading external patient images through Powershare and scanning medical records into Epic.
Submit schedule change requests using Service Now and Q-Genda.
Reschedule patients that need to be cancelled within 45 days of the clinic date.
Coordinate urgent appointment requests as directed by the providers.
Manage schedules for multiple clinic locations.
Review schedules for errors and address with the appropriate department.
Respond to In-basket messages in accordance with departmental protocols.
Place appointment reminder calls to patients.
Sort and distribute mail and faxes.
Compose letters and statements independently requiring interpretation and application of departmental policies, procedures, rules and regulations.
Critical thinking analysis to determine which correspondence to respond to or which to bring to manager’s attention based on content of communication and broad knowledge of division/department programs and activities.
Attend meetings to take minutes, provide information and serve as a resource person.
Liaison for administrative personnel and external agencies concerning scheduling guidelines and divisional policies and procedure.
Submit Employee Travel & Reimbursement expenditures on behalf of providers, ensuring appropriate cost objects and GLs are used and expenditures have necessary documentation, are allowable, and are cleared by established deadlines.
Bring any questionable expenses to the attention of the Division Administrator and/or Grants and Contracts Administrator.
Review weekly reports from Employee Travel & Reimbursement, following up with corporate cardholders to ensure expenditures have necessary documentation and are cleared by established deadlines.
Submit reimbursements for travel and purchase, submit check requests for faculty.
General office management: calendar management, scheduling meetings, general correspondence, and ordering supplies