Provider Success Representative

Beacon Mobility • Houston, TX

9h

About The Position

The Provider Success Representative at ADROIT plays a crucial role in ensuring that our Service Providers are well-supported and that our student transportation services run smoothly. This position is responsible for assisting Service Providers in the initial onboarding process for new drivers and maintaining accurate records of ride fulfillment.

Requirements

• Fluent in English and Spanish.
• Strong communication and interpersonal skills, with the ability to build strong relationships with both team members and Service Providers.
• Proficient in Microsoft Office & Google Suite, particularly Excel or Sheets.
• Strong organizational skills with attention to detail.
• Ability to work independently and as part of a team.
• Positive attitude and an advocate for ADROIT culture.
• Strong verbal, written and presentation skills.
• Must be able to read, write and speak English and Spanish fluently.
• Decision Making, Critical Thinking & Problem Solving
• Time-Management and Organizational skills
• Adaptability

Responsibilities

• Assist Service Providers in onboarding new drivers, ensuring that all necessary documentation and training are completed.
• Support Service Provider ride fulfillment process to ensure that information is accurate and up to date. Including driver assignments, student accommodations, driver details, etc.
• Monitor required internal communication channels to facilitate Service Provider communication.
• Collaborate with the Provider Success Lead and other team members to ensure smooth operations and compliance with company standards.
• Provide regular updates to the Provider Success Lead on the status of assigned providers (ex. onboarding, ride updates and assignments, & specific needs)
• Assist in training/re-training employees as needed.
• Other duties as assigned by the Provider Success Team Manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed