Provider Success Account Manager
About The Position
SonderMind is seeking to hire a Provider Success Account Manager to deliver superior support to our Providers as they begin their journey with SonderMind. Provider Success Account Managers will support providers as they complete onboarding activities, successfully complete a first session on SonderMind, and grow as members of our group by conveying value and driving adoption of SonderMind’s tools, resources, community, and programs. As our ideal candidate, you are passionate about teamwork and building relationships, energized by helping others, and you have proven experience successfully supporting sales and account management activities. This team at Sondermind will work closely with other departments across the organization, working to drive successful provider onboarding and sustained performance projects that promote Provider longevity.
Requirements
- 1 - 3 years in a SaaS Sales and Account Management support function
- Self-starter, takes initiative, and adapts to changing demands
- Bring a positive attitude and energy to work every day
- Superior attention to detail and time management skills
- Excellent verbal and written communication skills
- Superior problem-solving skills to guide our providers who may be experiencing organizational or technical issues
- You know your way around the Google suite
- Experience with a CRM software (Salesforce preferred)
- Familiar with employee onboarding processes (training, payroll, etc.)
Responsibilities
- Work directly with Providers post-sale to ensure successful completion of all onboarding, activation, and practice growth activities, such as:
- Monitor and facilitate successful provider training
- Coordinate with Credentialing Task Force regarding provider credentialing
- Establish Provider profile (flag any missing components to the provider)
- Enable the provider and ensure they are able to accept new client matches
- Coach provider to their first session and beyond
- Support clinicians to help drive incremental revenue
- Motivate clinicians to add in their own clients
- Maintain less than 10% Provider Churn in Onboarding
- Support daily provider activities to clear roadblocks and ensure successful session growth per provider, ultimately leading to a speedy completion of Onboarding and long-term growth
- Coordinate cross-functionally with our Account Executive team (Provider Recruitment), Credentialing Task Force, and Customer Support to ensure an optimal provider journey is experienced
Benefits
- A generous PTO policy, with a minimum of three weeks off per year
- A holiday schedule that follows standard U.S. holidays
- Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)
- Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options
- Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)
- Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave
- 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested
- Join teammates from across the country at our annual company gathering
- Company shutdown between Christmas and New Year’s
- Supplemental life insurance, pet insurance, commuter benefits, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
