Provider Success Associate

Grow Therapy

4d•Hybrid

About The Position

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. A high-quality provider experience is essential to ensuring providers thrive with Grow Therapy. As a Provider Success Associate, you’ll play a key role in supporting a network of 21k+ providers in growing a successful practice - helping them feel confident, equipped, and cared for throughout their journey. You’ll use strong judgment, structured thinking, and provider-centered decision-making to deliver excellent outcomes. Your responsibilities will include:

Requirements

You are an exceptional communicator who can break down complex information into clear, empathetic, and actionable guidance
You are energized by supporting providers and delivering a calm, confident, and professional experience for all stakeholders
You take ownership and move quickly, with a natural bias for action in time-sensitive workflows
You are detail-oriented and process-driven, able to translate complex scenarios into clear next steps
You thrive in an environment where about 80% of the work is consistent day-to-day, and 20% requires navigating ambiguity and novel edge cases with confidence

Nice To Haves

You have previous experience in customer success or post-sales account management, healthcare operations, education, clinical environments, or fast-paced support roles

Responsibilities

Responding quickly and accurately in shared queues, including managing internal team ticket resolution, proactive and educational outreach to providers, and support transfers to completion
Providing structured, thorough support on tasks such as profile reviews, terminations, lockouts, and cross-functional escalations
Collaborating effectively with cross-functional teams such as Product, Credentialing, Support, and Clinical
Driving high-impact provider outcomes through empathetic, thorough resolution of escalations and practice management questions via email, phone, and video call
Advocating as the voice of the customer by relaying provider trends, feedback, and insights to the Grow Therapy team, helping drive improvements to our product and processes.

Benefits

Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
Financial Wellness: 401(k) program and equity opportunities.
Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
Wellness & Development: Annual stipends to put towards personal & professional growth.
Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

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