Provider Relations Team Lead

Deseret Mutual Benefit Administrators•Salt Lake City, UT

2d•Hybrid

About The Position

DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies who are owned or affiliated with The Church of Jesus Christ of Latter-day Saints. The Provider Relations Team Leader oversees and supports a team of Provider Relations Representatives, ensuring the timely and accurate completion of provider credentialing and the effective management of relationships with physicians, hospitals, and ancillary providers. This role is responsible for optimizing provider network operations, resolving complex provider issues, and maintaining compliance with credentialing and organizational standards. The Team Leader partners closely with Provider Network Management leadership to enhance provider satisfaction, streamline workflows, and strengthen service quality. This position also plays a key role in identifying process improvements, supporting network growth initiatives, and contributing to the delivery of high‑quality, cost‑effective care across the provider network.

Requirements

2+ years of leadership experience, demonstrating the ability to guide teams, manage performance, and support staff development.
3+ years of experience in Provider Relations or a closely related healthcare field, with working knowledge of provider networks, contracting, or operational workflows.
Understanding of personnel and performance data, with the ability to use metrics to support coaching, monitor productivity, and inform operational decisions.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), with the ability to produce clear documentation, analyze data, and support reporting needs.

Nice To Haves

Familiarity with provider applications, credentialing processes, and data management systems, including the ability to navigate and interpret provider records with accuracy.
Proficiency or familiarity with Tableau and other data visualization tools, with the ability to interpret trends and translate insights into operational action.
Strong analytical thinking with attention to detail when reviewing provider data, credentialing materials, and network performance metrics.
Demonstrated experience managing, escalating, and resolving complex provider issues, including those requiring coordination across multiple internal departments.
Ability to apply critical thinking and sound judgment when navigating provider concerns, reimbursement questions, or credentialing challenges.
Proven ability to coach, mentor, and develop team members, fostering a culture of accountability, collaboration, and continuous improvement.
Demonstrated initiative as a self‑starter who can independently prioritize tasks and support team productivity.
Excellent written and verbal communication skills, including the ability to communicate with clarity, empathy, and professionalism.
Strong ability and willingness to work collaboratively with peers, cross-functional teams, and external provider partners.
Consistently maintains a positive attitude, even in challenging situations, modeling professionalism for the team.
Ability to effectively manage multiple priorities in a dynamic, fast-paced environment without sacrificing quality or accuracy.
Detail-oriented approach to documentation, credentialing requirements, and provider interactions to ensure compliance and consistency.

Responsibilities

Provides training, coaching, mentorship, and performance feedback to Provider Relations Representatives, fostering professional growth and ensuring consistent service delivery.
Monitors team workload and performance metrics, reallocating resources as needed to meet operational expectations.
Leads by example in professionalism, collaboration, and problem-solving.
Serves as an escalation point for complex provider concerns, ensuring timely, accurate, and solutions‑focused resolution.
Supports initiatives that enhance provider onboarding, education, and ongoing engagement.
Monitors provider feedback and identifies trends that inform network improvement opportunities.
Utilizes data dashboards and internal systems to track key performance indicators (KPIs) related to credentialing, provider satisfaction, and issue resolution.
Prepares reports and recommendations for leadership to support operational planning and continuous improvement.
Oversees and manages the provider phone‑line split, ensuring incoming provider calls related to contracting and credentialing are routed appropriately and handled promptly.
Monitors call volume, response quality, and service levels to support a positive and efficient provider experience.

Benefits

Competitive pay
Rich medical, vision and dental benefits with low premiums.
One of the top health plans in Utah
Rich retirement planning: including 401(k) company match, 8% EDRC Employer Discretionary Retirement Contribution (we just give you free money for retirement), life insurance, and full service Financial Planners onsite at no cost
Generous paid leave plan that starts accruing your first day, your birthday off, additional sick leave and 12 paid holidays
Award winning wellness program with health coaching, ability to earn 3 additional days off a year, fun activities and an onsite gym.
Tuition reimbursement
Career development through company sponsored programs and over 5000 on-demand online training courses.
Hybrid work schedules available depending on position
Employee Assistance Program