Provider Relations Specialist

Child Care Resource Center • Sylmar, CA

7d • Hybrid

About The Position

Under the general supervision, the Provider Relations Specialist interfaces with providers and internal/external stakeholders to resolve escalated situations, monitor complaint investigations, and ensure thorough and timely follow-through. The Provider Relations Specialist audits provider files to ensure compliance with state and agency regulations, while maintaining accurate, confidential records and responding to inquiries from DPSS, CDSS, CCL, and fraud investigators. Acting as a liaison with Community Care Licensing, internal departments, and external partners, this role coordinates effective responses to complaints and investigations. This role reviews processes and decision letters to ensure accuracy and regulatory alignment. This role provides clear technical assistance and customer service to providers regarding the complaint process, their rights, and responsibilities. To strengthen organizational capacity, this role develops and delivers internal and external training, creates standard operating procedures, and identifies staff training needs with recommended improvements. This full-time position offers a hybrid work environment that includes in-office, remote, and community-based responsibilities.

Requirements

• Minimum Required Education: Associate’s Degree in Early Childhood Education, Human Services, Social Work, Psychology, or a related field; or any combination of education and experience which would enable the candidate to successfully perform the functions of the position.
• Experience: Minimum of 3 years of relevant work experience working with children and families, and/or the Early Education Workforce including direct experience supporting children ages birth to five or Minimum 3 years of experience in regulatory compliance, case management, or early childhood systems.
• Knowledge of Community Care Licensing regulations and childcare provider operations.
• Strong analytical, organizational, and communication skills.
• Technical Requirements: Intermediate proficiency level using Microsoft Excel, Word, PowerPoint, Outlook and video conferencing tools including Zoom and Microsoft Teams.
• Highly skilled at data entry with accuracy and efficiency
• This positions requires up to 10% travel to different CCRC locations, child care provider sites, and external partner agency offices within CCRC’s service area i, deliver trainings and participate in interagency and external meetings.
• Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required.
• Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC.
• Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, a current California Driver’s License and receiving DMV clearance.
• Background check required.
• As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history / experience, education, reference checks) and ensure grant compliance.
• Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process, including: Live Scan Clearance / DOJ Fingerprinting : For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90).
• Health Clearance : For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with “at risk” populations, CA Code of Regulations Title 22, §101216, CA Health and Safety Code 1596.7995, and/or Head Start Program Performance Standards 1302.93)
• MVR / DMV clearance in accordance with CCRC’s liability insurance provisions: For positions where driving is required.
• Child Development Permit : For positions working in an educational capacity (California Education Code Sections 44242.5, 44340, and 44341)
• CPR / Pediatric CPR certification: For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596.865 – 1596.866)
• Federal Debarment Checks : For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11, Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995)

Responsibilities

• Provider Complaint Coordination (60%)
• Compliance and Quality Assurance (15%)
• Operations & Administration (20%)
• Training Support (15%)

Benefits

• Competitive compensation package
• Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees