Physician & Provider Relations Specialist

Mercy Cedar Rapids•Baltimore, MD

About The Position

This position supports Mercy's philosophy of patient centered care by serving in a relationship management and resource capacity for physician and advance practice provider (APP) recruitment, onboarding/orientation, retention, engagement and recognition. More specifically, it builds and maintains trusting relationships with physicians and APPs throughout the Cedar Rapids medical community.

Requirements

Ability to work in a fast-paced environment while managing multiple projects at once.
Ability to oversee and guide detailed project work.
Proficient user of MS office products.
Ability to influence and build credibility.
Strong professional verbal and written communication skills.
Ability to manage sensitive and confidential information.
Solid presentation/public speaking skills.
Ability to problem solve and effectively manage internal/external customer expectations.
Ability to proactively plan.
Strong interpersonal, project and time management skills/organizational abilities.
Ability to exhibit professional conduct at all times.
Minimum 2 years of relationship management and department resource experience in a professional setting required.

Nice To Haves

Project Management experience preferred.
Health care experience preferred.
Experience working with physicians, advanced practice providers, and C-Suite Executives preferred.
Bachelor's degree preferred.

Responsibilities

Manages multiple projects simultaneously.
Exhibits high level of professionalism with a positive attitude while developing deep external relationships.
Own the scheduling and logistics of all physician and APP recruitment efforts.
Support physician and APP onboarding and orientation process.
Communicates with physicians, APPs, operational leaders regarding physician and APP recruitment, retention, engagement and recognition efforts.
Liaise with incoming physicians and APPs, the Mercy Medical Staff Office and the 3rd party privileging and payer credentialing organization.
Collaborates with Human Resources to coordinate and process MMC and MPA physician and APP employment files.
Support the coordination of locum tenens coverage for all Mercy Service Corporation service lines in collaboration with operational leaders.
Assists with retention, engagement and recognition strategies (i.e., wellbeing initiatives; 90-day new physician check-in meetings with Mercy executives; mission-related activities; etc.)
Own the planning and execution of physician/APP events and reward and recognition activities. (i.e., CMEs; New Provider Welcome; Mercy Honors annual award banquet; retirement receptions; Doctors' Day/ APP activities; etc...)
Serves as a resource for issue resolution to physicians/APPs and their practices on behalf of MMC.
Facilitates physician/APP referral-building and business development opportunities.
On occasion, works in the evening/on weekends to support physician and APP events/meetings.
Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.