Provider Relations Specialist

UnitedHealth Group•Lincoln, NE

3d•$20 - $36

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary: Proceed Finance’s Proceed Relations Specialists support a network of medical and dental providers and borrowers across the United States by helping them obtain financing for patients needing life changing procedures. The Provider Relations Specialists keep provider offices humming by training, answering questions, reviewing loan documents, and ultimately ensuring maximum funding for the work they do. Our Specialists provide loan service for both customers and providers by responding to incoming telephone calls, emails, texts while delivering an efficient and exceptional provider/customer experience. Schedule: Monday - Friday 10:00 am – 7:00 pm

Requirements

High School Diploma/GED (or higher)
1+ years of experience in a customer service or provider support role
Intermediate level of proficiency with MS programs including Excel and Word
Proper phone etiquette and communication skills
Ability to maintain high levels of confidentiality
Ability to prioritize, concentrate, and multitask
Excellent listening skills
Ability to maintain high levels of accuracy and organization during high volume periods, with the ability to consistently prioritize, meet changing deadlines, and troubleshoot problems
Excellent problem-solving skills including ability to identify multiple factors that may impact decisions, selecting best option
Ability to exercise tact, judgment and persuasiveness in creating and maintaining harmonious relationships with both internal and external stakeholders
Must be able to maintain composure with working under stressful situations, high volume periods, with a high accuracy rate and productivity in a busy setting with many interruptions

Nice To Haves

Bilingual in Spanish
Entrepreneurial mindset
Knowledge of the financial services industry
Welcome and adapt well to change

Responsibilities

Manage calls/emails to promote Proceed Finance and to enhance borrower/provider relationships
Confirm and clarify customers’ needs, explain possible solutions or recommendations, and follow-up on any action needed related to each transaction ensuring that the customer feels supported and valued
Handle customer service complaints or situations through active listening and effective problem-solving techniques
Utilize software, databases, scripts, tools or supporting departments in researching customer inquiries to provide answers and solutions
Develop strong and trusted relationships with clients through timely and accurate communication
Assemble marketing kits, borrower packets and assist in daily mailing
Document all incoming or outgoing contacts in systems to ensure accurate and comprehensive information and records
Review critical documentation to ensure accuracy and security
Oversee loan application process utilizing various forms of technology and communication