Provider Relations Manager

Conduent

8h • $58,000 - $68,000 • Onsite

About The Position

As the
Provider Relations Manager, you will lead a complex Medicaid provider
enrollment and support team, overseeing daily tasks, setting priorities, and
coordinating activities to ensure timely completion. Leveraging your leadership
experience, you'll guide and mentor team members, driving performance and
adherence to company policies and procedures. Your expertise will significantly
impact the team's effectiveness, foster efficiency and driving operational
success.

Requirements

• Have three years of experience working in a healthcare support organization in a leadership capacity.
• Possess excellent organizational, analytical, and communication skills.
• Able to work in a fast-paced, production-oriented environment.
• Show excellent client relationship skills.
• Demonstrate leadership experience, effectively guiding and mentoring team members.
• Display understanding and application of concepts in medical claims processing and basic knowledge of other disciplines.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Managing a provider enrollment department to effectively and efficiently meet service-level agreements.
• Managing the provider support call center team, driving productivity, and monitoring daily metrics. Providing direction to the call center supervisory and lead staff.
• Managing the field representation team to ensure providers’ escalated issues are handled and a proactive approach is taken to support the Montana provider community.
• Managing the publications support team, providing leadership and direction, manage SLA and expected deadlines
• Interacting with Department of Health and Human Services personnel concerning provider support requirements.
• Ensuring that stated quality objectives are consistently achieved.
• Updating various performance and status reports, maintain desk level procedures.
• Conducting counseling sessions with employees to ensure they meet expected performance metrics.
• Review, approve, and manage team timecards for accuracy and compliance
• Lead all provider relations internal and external meetings, developing agendas, facilitating discussions, and ensuring timely distribution of accurate meeting minutes
• Administering annual performance reviews with employees.

Benefits

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees