Provider Records Advisor

Delta Dental of Michigan • Okemos, MI

7d • Remote

About The Position

Candidates must reside within a reasonable commuting distance of our Okemos office for team meetings, collaborative sessions, and training. At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community.

Requirements

• Possess a high school diploma or equivalent
• Two years of work experience in an office environment.
• Ability to begin work at 7:30 a.m. or be required to work until 5:00 p.m. (rotating basis)
• Successful completion of a data entry test sponsored by Human Resources within the past 12 months / 5,500 keystrokes per hour with 95% accuracy (test waived if candidate currently holds or has previously held a CRT Operator position)
• Successful completion of a typing test administered by Human Resources within the past 12 months with a typing speed of 40 correct words per minute (minimum of 90% accuracy) (test waived if candidate currently holds a position that requires at least 40 correct words per minute.)

Responsibilities

• Responds to written and telephone inquiries, using proper etiquette, from providers regarding their records and network agreements
• Responds to provider questions, including specialty agreements and W-9 information
• Establishes electronic funds transfers (EFT) records when appropriate
• Establishes and maintains departmental records and files, including initial credentialing and business or provider updates
• Researches and resolves inquiries by accessing the provider, National Provider File (NPF), and other resources
• Processes claims assigned to the Provider Records worklist
• Operates office equipment which may include personal computer, photocopier, scanner, calculator, fax, etc.

Benefits

• Employees are offered a comprehensive benefits package that includes medical, dental and vision coverage, short- and long-term disability, life insurance, 401(k) savings plans, flexible spending accounts, and tuition reimbursement or educational assistance.
• Employees are also eligible for annual incentive compensation based on annual business goals.
• Additionally, employees receive eight hours of paid volunteer time each year, access to an on-staff health coach and personal trainer, plus many other perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees