Provider Operations Sr. Associate - Inbound Data Management

Devoted Health • Waltham, MA

1d • Remote

About The Position

Foundational to our strategy is our ability to be an engine of accurate provider data, which is inherently complex and ever-changing. This role is primarily responsible for validating and improving data quality to better serve our members and inform strategic decisions. You will be a true operator, managing queues, overseeing offshore workflows, and directly engaging with AI-enabled tools to optimize our processes.

Requirements

• A "bias toward action" with a can-do attitude; you roll up your sleeves to get the job done.
• Strong data analysis skills and comfort with new product tooling.
• You are a fast learner who understands the "why" behind the data.
• Extremely detail-oriented with a commitment to accuracy in "messy" data environments.
• You run toward complexity and have the stamina to tackle hard problems and identify big-picture themes.
• Ability to shift focus and handle competing priorities in a fast-paced, startup environment.
• Strong collaborator who can drive alignment across stakeholders.

Nice To Haves

• 2-5 years in operations or consulting.
• Previous experience or interest in working with AI tooling and automated workflows.
• Proficiency in Excel/Google Sheets and Business Intelligence tools (e.g., Looker).
• SQL is a plus.
• Healthcare or Medicare experience is preferred—specifically regarding provider rosters, claims processing, or credentialing.

Responsibilities

• Manage inbound data work queues (onboarding, provider terminations, and member notifications) to ensure fast, accurate processing.
• Actively maintain and iterate on AI-enabled workflows; evaluate AI agent performance to ensure high-quality output and operational efficiency.
• Support and oversee offshore team data management workflows and partner cross-functionally with Claims, Network, and Delegated Operations.
• Develop and maintain Standard Operating Procedures (SOPs); identify trends and patterns to predict and prevent bottlenecks.
• Maintain provider directory accuracy and lead data improvement projects, serving as a subject matter expert on all things provider data.

Benefits

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• And more....

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed