Provider Liaison (Remote)

ACCESS TELECARE•Dallas, TX

4h•Remote

About The Position

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. Our proprietary platform, Telemed IQ, enables life-saving patient care and empowers healthcare organizations to build and scale telemedicine programs across virtually any clinical specialty. We deliver industry-leading solutions that improve clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval—and to have maintained that accreditation every year since inception. We love what we do. To learn more about our vision, mission, and values, visit accesstelecare.com. The Opportunity We are looking for a detail-oriented and dynamic Provider Liaison to support the day-to-day activities of managing a specific clinical service line and assigned to a group of physicians and Advanced Practice Providers (APPs), together known as ‘clinicians.’The Provider Liaison is key to the success of the Neurology service line’s operational performance and clinical culture, ensuring proactively that clinicians have what they need to succeed and thrive in their clinical work.

Requirements

Associates degree required
2+ years of experience in healthcare
Excellent computer skills and familiarity with Microsoft Office programs
Proven interpersonal communication skills through various channels
Responsiveness and strong relationship building skills
Excellent organizational and time management skills
Ability to work independently, but function as part of a team
High reliability in follow-through of tasks
Flexibility and willingness to take on new tasks with guidance

Responsibilities

Act as the key agent, for neurologists and Advanced Practice Providers (APPs) with administration:
Build and sustain trust-based relationships with clinicians, checking in frequently, proactively solving problems and mustering resources, advocating for support
Respond timely to clinician needs for administrative support (e.g., Payroll, HR, Legal, Accounting, IT, Revenue Cycle, Clinical Support)
Expedite administration for hiring, onboarding, employment status changes, offboarding
Anticipate, push, communicate, and help clinicians fully prepare for their first shifts
Arrange and support clinician training, including with hospital EMR systems
Liaise between clinicians, company administration, and clients as needed
Support clinicians in completion of credentialing, licensing, privileging, EMR access and training
Maintain critical information for clinicians’ clinical effectiveness on-shift: privileging profiles, EMR and EEG system access information, client-specific workflows
Notify clinicians timely about upcoming changes – new sites, new workflows, etc
Support clinicians with resolution of technical issues while on-shift
Facilitate the management of neurologists and Advanced Practice Providers (APPs)
Communicate company and service line policies
Ensure timely completion of signed orders, consult notes, and other clinical documentation
Track progress of CLP and first-shift readiness, partner productively with CL&P to ensure appropriate prioritization, communicate to Scheduling
Anticipate expiration of CLP, EMR access, DEA/CDS, and other necessary elements for clinical work, proactively engage clinicians and CLP to avoid downtime
Maintain up-to-date information on clinicians’ profiles: work status, contract type, Pod assignment, demographics, etc.
Maintain comprehensiveness and accuracy of administrative datasets
Facilitate the administration of Pods or other clinical teams
Organize Pod meetings, keep minutes, track progress of action items, prepare materials
Support Pod Directors in planning go-lives of new sites and new services
Provide performance metrics to Pod Directors, co-develop plans for individual clinicians, ensure execution of management tasks
Create and provide client calendars as needed
Other duties as assigned