Provider Partnership Liaison

Lumeris

About The Position

At Lumeris, we believe that our greatest achievements are made possible by the talent and commitment of our team members. That's why we are actively seeking talented and collaborative individuals who are passionate about making a difference in the healthcare industry. Join us today as we strive to create a system of care that every doctor wants for their own family and become part of a community that values its people and empowers you to make an impact. Position: Provider Partnership Liaison Position Summary: The Provider Partnership Liaison is the primary relationship manager for our provider partners and the face of our plan in the local market. This role is dedicated to building strategic alignment and driving provider success through proactive, data-driven engagement. The Provider Partnership Liaison builds trust and influences provider behavior by delivering performance insights, providing education on value-based care initiatives, and serving as a strategic advisor. This position is critical to developing a stable, high-performing network that delivers exceptional, cost-effective care to our members. Success in this role is built on deep, trust-based relationships with our provider partners. Therefore, a core requirement of this position is residence within one of our key markets (IL, KY, AR, or MO) to ensure a consistent and impactful in-market presence.

Requirements

3+ years of experience in a provider-facing role such as provider relations, network management, or physician practice management.
Working knowledge of Medicare Advantage, value-based care concepts, and provider performance metrics.
Demonstrated ability to build strategic relationships and influence others using data.
Skilled at problem-solving and navigating complex organizational processes.
Bachelor's degree in a related field or equivalent experience.
A high degree of emotional intelligence and the ability to build trust and credibility quickly.

Responsibilities

Develop and foster strong, collaborative partnerships with physician practices and their leadership within an assigned geographic territory.
Independently analyze provider-specific data to identify performance trends, highlight opportunities for improvement, and present these insights to practice leadership to act as a consultative partner, helping them improve their operational and clinical performance.
Conduct regular, strategic in-person meetings with provider offices to review performance, introduce new quality and cost-saving programs, and strengthen the partnership.
Proactively solve complex provider issues by navigating internal departments to ensure timely and effective resolution, preventing downstream abrasion.
Serve as the primary point of contact for provider education, onboarding, and ongoing strategic support.
This position requires residence within the assigned market (MO, KY, IL, or AR).
Regular travel within the assigned territory is essential to maintain a visible, in-market presence and build critical provider partnerships.