Provider Liaison

Ohio County Healthcare • Hartford, KY

21h

About The Position

The Provider Liaison will build and manage relationships between healthcare organizations (like hospitals and provider practices) and external providers (physicians, clinics, facilities) to boost referrals, ensure service understanding, resolve issues, and drive business growth, often through sales calls, education, and market analysis. They act as a key communication bridge between OCH Healthcare system and provider offices, focusing on increasing business volume and patient access.

Requirements

• High School diploma or equivalent (May be allowed to sign a GED agreement to obtain within 6-months).

Nice To Haves

• Bachelor's degree in Business, Marketing, or Healthcare Administration preferred, though significant experience in healthcare sales or clinical roles can substitute for higher education

Responsibilities

• Relationship Management: Meet with internal and external primary care providers, specialists, and practice administrators/staff to understand needs and build strong, long-term referral partnerships.
• Business Development: Promote the hospital and outpatient clinic services, specialties, and providers to community clinicians to drive patient volume and grow market share by conducting marketing calls, identifying market opportunities, and supporting strategic marketing goals for the organization.
• Communication: Serve as key liaison, ensuring clear, consistent communication between the healthcare system’s clinical teams and referring providers. Support the organization’s goal of increasing access to care by identifying or reporting any barriers in sending referrals into the OCH Healthcare system to help ensure timely resolution and appropriate follow-up communication.
• Market Intelligence: Stay informed about competitive activities and healthcare market changes. Coordinate with the Community Relations Department to formulate and carry out marketing plans based on market intelligence, including Provider Liaison analysis of the healthcare market, internal referral management reports, and external market data to determine outmigration trends and growth opportunities.
• Data and Reporting: Develop and utilize software to track interactions, monitor referral trends, and report on progress to the Director.
• Referral Pathways: Ensure all contact information for referring offices is accurate. Develop routine audit methodologies to maintain up-to-date referral contact information and communicate process changes as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED