Provider Advocate Technician

Health Care Service Corporation•Amarillo, TX

10d•$18 - $28•Hybrid

About The Position

At Dearborn, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary Under supervision, this position is responsible for call intake from network dental providers to respond to questions and resolve concerns regarding incoming provider inquiries such as contract, credentialing status and fee schedules to ensure provider satisfaction and resolution of questions. Handling the identification and correction of Provider data issues. Supporting the Provider Administration functions in order to maintain compliance with established procedures and quality standards. Job Qualifications High school diploma or GED. 6 months customer service experience OR 6 months experience in office environment Knowledge of dental benefits, contracts and all lines of dental business preferred Ability to spend up to 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks. Experience prioritizing tasks and workflow. Experience working well under pressure and meet deadlines. Organizational skills. Must be dependable and a team player. Decision –making skills and demonstrated attention to detail. Clear and concise verbal and written communication skills. PC proficiency in Word and Excel. THIS IS A FLEX ROLE WORKING a minimum of 3 DAYS IN THE OFFICE We encourage people of all backgrounds and experiences to apply. Even if you don’t think you are a perfect fit, apply anyway - you might have qualifications we haven’t even thought of yet. #LI-JJ1 #INKT Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Dearborn, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Dearborn Group Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $17.75 - $28.39 Exact compensation may vary based on skills, experience, and location. Join our talent community and receive the latest Dearborn news, content, and be first in line for new job opportunities. Join our Talent Community. Dearborn Group is the trade name for Dearborn Life Insurance Company. Since 1969, we have been providing ancillary benefits to employer groups across the country. As the ancillary subsidiary of Health Care Service Corporation (HCSC), we designed our suite of employer-paid and voluntary insurance solutions—life, short- and long-term disability, vision, critical illness and accident insurance—to help employers provide a comprehensive benefits package that gives their employees and their families complete peace of mind. Dearborn Life Insurance Co, a subsidiary of Health Care Service Corporation, is committed to diversity in the workplace and to providing equal opportunity to employees and applicants. If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can contact us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through Dearborn Group's Career website on-line application process. Dearborn Group is an Equal Opportunity Employment employer. Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © 2019 Dearborn Group brand companies. All Rights Reserved.

Requirements

High school diploma or GED.
6 months customer service experience OR 6 months experience in office environment
Ability to spend up to 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
Experience prioritizing tasks and workflow.
Experience working well under pressure and meet deadlines.
Organizational skills.
Must be dependable and a team player.
Decision –making skills and demonstrated attention to detail.
Clear and concise verbal and written communication skills.
PC proficiency in Word and Excel.

Nice To Haves

Knowledge of dental benefits, contracts and all lines of dental business preferred

Responsibilities

call intake from network dental providers to respond to questions and resolve concerns regarding incoming provider inquiries such as contract, credentialing status and fee schedules to ensure provider satisfaction and resolution of questions.
Handling the identification and correction of Provider data issues.
Supporting the Provider Administration functions in order to maintain compliance with established procedures and quality standards.