Protective Services Supervisor (Moanalua, Hawaii)

Blackstone Consulting, Inc.•Honolulu, HI

About The Position

The Protective Services Supervisor manages the day-to-day operations of the HPO program for an assigned market, service area, or medical center including operational effectiveness, problem resolution, staffing, scheduling, supervision, and training. Responsible to ensure delivery of high- performance, professional, and technical security functions to protect patients, staff, physicians, visitors, property, and facilities from crime, disruptive activity, and workplace violence. Provides leadership, direction, and support to assigned HPO personnel and resources. When appropriate, the PSPM will perform the role of a Healthcare Protection Officer (HPO) including response to security incidents and workplace violence.

Requirements

HSD or GED
5+ years experience in security, military, or law enforcement related experience
Combined with 3+ years as healthcare security lead
Security management, organizational leadership, or similar field
California issued Security Guard Card
Management of multiple security officers
Strong de-escalation skills
Excellent verbal and written communication skills
Ability to pass Physical Agility Test upon employment
Ability to pass Physical Agility Test on an annual basis as a condition of continued employment

Nice To Haves

Law enforcement or military police management
Healthcare security supervisor experience
Exposed Firearms Permit/Armed Security License

Responsibilities

Present training materials and information using a variety of instructional techniques, such as role-playing, simulations, team exercises, lectures, computer-based or through other creative avenues
Provide an atmosphere in which all Client staff, members and visitors know that the Client responds to and cares about their needs; provide a courteous, respectful and pleasant interaction with each client staff, member and/or visitor; presents a good image of BCI, the Client and its Security Department. Maintain and display good public relations skills when interacting with staff, members and visitors.
Organize and develop training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials
Evaluate training materials, modes of training delivery, and training content, and amend and revise programs as necessary, to adapt to the changes that occur in the work environment, identify gaps, or new regulations
Research and remain current in all Federal and state-wide mandatory training requirements to meet company compliance efforts
Read and interpret documents such as police reports, local and state law, instructions and procedure manuals
Design, plan, organize training programs, policies and training schedules for employees on common and specialized security subjects in accordance with all legal, contractual and company mandated requirements
Learn Healthcare facility-specific procedures and policies
Adhere to all company policies and procedures and remain in compliance with local, state and federal regulations
Maintain training records and prepare statistical reports to evaluate performance of training activities and instructors
Communicate with and support management in achieving training and development objectives and goals for training
Other duties as assigned