Protective Security Officer I

Ace Hardware•Oak Brook, IL

48d•$21 - $27•Onsite

About The Position

About This Role Ensure the safety and security of the corporate environment across all areas of the campus. Act as a liaison between corporate visitors and employees, fostering a welcoming and secure atmosphere. Represent the Loss Prevention Department through positive, professional interactions with employees, visitors, vendors, and contractors. Communicate effectively using both verbal and written channels to support security operations and incident documentation. Monitor and enforce corporate security policies using computer-based CCTV and access control systems. Resolve situations calmly, tactfully, and with sound judgment. Remain poised and prepared to recognize and respond to any immediate threat to life safety. Take decisive action to stop an active threat when necessary. Serve as the first responder to all life safety incidents until emergency personnel arrive on scene. Identify and respond to active assailant scenarios with urgency and precision. Maintain readiness through rigorous training and adherence to emergency response protocols. Applicants must successfully complete a comprehensive screening process, including: o Background check o Psychological evaluation o Drug screening o Occupational physical performance test o 20-hour firearms training certification

Requirements

Minimum 10 years armed law enforcement, armed military, or armed guard experience required
Ability to analyze situations quickly and objectively, and to determine proper course of action to be taken.
Take and successfully complete assessments including physical agility, psychological and handgun proficiency, periodically
Undergo complete criminal background investigation prior to employment
Experience in de-escalation techniques
Ability to develop skill in the use and care of firearms, O/C, handcuffs, radio use
Good general intelligence and emotional stability
Must meet Fit for Duty requirements including being able to always maintain physical, psychological and handgun standards while on duty
Must provide 20-hour firearms training certificate (in lieu of law enforcement or military experience)
CPR/AED/FIRST AID certification from a nationally recognized source required
Strong computer skills, (Windows, C-Cure, Outlook, multi-screen CCTV, I-Lobby)
Strong verbal and written communication skills (phones and computer-based programs are main source of communication)
Ability to work flexible shifts.
Self-motivated and ability to work with minimal supervision
On-going security and safety training and active assailant training

Nice To Haves

Military experience, law enforcement experience, associate degree or bachelor's degree preferred
Corporate security experience preferred
Prior knowledge of criminal investigations and evidence preservation
Prior Rapid Deployment training
Experience assisting Human Resources with high-risk terminations

Responsibilities

Monitor access points and campus activity using CCTV and access control software to ensure security compliance.
Conduct regular foot patrols throughout the facility to identify safety concerns and enforce security protocols.
Respond to and verify all alarm activations, ensuring swift and appropriate action.
Manage security clearances for employees, contractors, and visitors using the access control system-assigning, editing, and verifying credentials.
Confirm employment status for individuals who have lost or misplaced their identification badge.
Track and verify updates related to employee terminations and new hires to maintain accurate access permissions.
Operate a two-way radio using approved, professional communication protocols.
Communicate clearly and professionally-both verbally and in writing-with fellow Protective Services Officers (PSOs) and supervisors regarding unusual activities or incidents.
Monitor visitor management and CCTV systems to anticipate daily visitor arrivals and assist with check-in procedures.
Provide courteous and professional service to all visitors, ensuring meeting hosts are promptly notified and following up when necessary.
Apply Loss Prevention Best Practices and utilize Ace Hardware equipment to identify and respond to active threats.
Inspect all assigned equipment daily for operational readiness and report any malfunctions immediately to the Loss Prevention Supervisor.
Participate in annual active assailant training, including a review and update of Best Practices to maintain tactical readiness.

Benefits

Weekly Pay
Incentive opportunities, based on role/grade level (rapid company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)
Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10.4% of total eligible compensation.
Comprehensive health coverage (medical, dental, vision and disability) & life insurance benefits for you and your dependents
Paid Time Off Programs (incl. vacation, paid sick time, holiday pay)
Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities - and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children's Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical yearly review
Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and more
Adoption cost reimbursement
Employee Assistance Program (EAP) - access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
Benefits are provided in compliance with applicable plans and policies.