Protective Operations Operations Manager

Crisis24

1d•Onsite

About The Position

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. More information is available at www.crisis24.garda.com Overview Crisis24-PSG is seeking a skilled and detail-oriented Operations Manager to support and oversee day-to-day operations of a high-performing Executive Protection team in a dynamic commercial environment. This role is ideal for a hands-on leader with experience in protective services, team coordination, and client-facing operations. As the on-site operational lead, you will ensure the effective execution of protective services, team readiness, and client satisfaction.

Requirements

Minimum 5 years of experience managing or coordinating protective operations or security teams.
Proven ability to lead and support teams while maintaining high standards and accountability.
Experience working directly with clients in a security or protective services environment.
Familiarity with commercial property security operations.
Valid California BSIS Guard Card, U.S. Passport, and Driver’s License required.
Strong written and verbal communication skills.
High attention to detail and discretion.
Ability to operate effectively in fast-paced, multifaceted environments.
Solid organizational and time-management abilities.
Commitment to professionalism and continuous improvement.

Nice To Haves

CPR certification, LEOSA permit, or CCW preferred.
Prior experience in law enforcement, military, ERT, or executive protection is a plus.

Responsibilities

Supervise and support a team of 10–15 Executive Protection Agents, ensuring daily operational efficiency and adherence to protocols.
Act as the primary on-site contact for the client, maintaining professionalism and responsiveness.
Assist in implementing operational policies and procedures to support team performance and service delivery.
Manage scheduling, personnel assignments, and resource deployment to meet client needs.
Monitor security systems across assigned properties, including surveillance, access control, and alarm systems.
Ensure team compliance with licensing, regulatory, and internal standards.
Build strong working relationships with client contacts, property management, and internal teams.
Communicate clearly and consistently with staff and stakeholders to align on security priorities.
Collaborate with intelligence, investigations, and law enforcement partners to support threat mitigation efforts.
Support incident response efforts, ensuring timely reporting and resolution.
Identify and report suspicious activity, vulnerabilities, and potential threats.
Provide operational input to enhance the client’s security posture.
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.