Protection Specialist Supervisor

Cognizance Protection Company•Gaithersburg, MD

About The Position

The Security Supervisor is responsible for overseeing daily security operations, supervising security personnel, and ensuring all assigned sites operate in compliance with company policies, client requirements, and applicable laws. This role serves as a key leadership position, providing guidance, accountability, and support to assigned officers while maintaining high standards of professionalism, safety, and service delivery.

Requirements

Prior experience in security, law enforcement, or military (supervisory experience preferred)
Strong leadership, communication, and problem-solving skills
Ability to remain calm and professional in high-pressure situations
Ability to work flexible schedules, including nights, weekends, and holidays
Active Guard card
Ability to stand, walk, and patrol for extended periods
Ability to lift and carry equipment as needed
Ability to work both indoor and outdoor environments in varying weather conditions

Nice To Haves

Previous supervisory or management experience in security operations
Knowledge of incident reporting systems and workforce management tools
CPR/First Aid certification

Responsibilities

Supervise and support security officers across assigned sites and shifts
Ensure post orders, client instructions, and company policies are followed consistently
Conduct site visits, inspections, and patrol checks to ensure service quality
Address operational issues, emergencies, and incidents as they arise
Train, coach, and mentor security officers to promote performance and professionalism
Ensure officers are properly uniformed, punctual, and prepared for duty
Manage scheduling, shift coverage, and call-offs in coordination with management
Document performance issues, commendations, and disciplinary actions as needed
Review and approve Daily Activity Reports and incident reports
Ensure accurate and timely documentation of incidents, observations, and corrective actions
Communicate operational updates and concerns to management
Serve as a point of contact for client representatives when assigned
Maintain positive client relationships and address concerns professionally
Ensure client satisfaction through consistent service delivery
Enforce company safety standards, use-of-force policies, and legal requirements
Ensure officers maintain required certifications, licenses, and training
Respond appropriately to emergencies, including coordinating with law enforcement or emergency services when necessary